Join our Talent Network
Skip to main content

Purchase Loan Processor - Direct

Location: Santa Ana, CA, United States
Req ID: 7389

Job Description

Description

When you click 'Apply', you will need to click on 'Create Account'.  By creating an account, you will be able to view your applications and their statuses.  Your password must contain 8 characters, 1 upper case letter, 1 number and 1 special character. Please make sure your name is formatted correctly and not in all uppercase.

Check It Out!

Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

At Mr. Cooper, the Purchase Processor provides quality loan processing, reviewing files for adherence to underwriting standards and ensuring completeness of submission.  Purchase Processors will contact borrowers to collect necessary documentation and act as a liaison between origination staff, underwriters, and customers to effectively close loans.

Roles & Responsibilities:

  • Intro call to client within 24 hours of receipt of the loan file
  • Proactively communicates with all parties (buyer, title/escrow, asset manager if applicable, realtor if necessary, internal staff) providing timely updates and gathering all required documentation to obtain full loan approval
  • Conditional approval call to client within 24 hours of receipt of the conditional approval from Underwriting
  • Review and verify accuracy of all documentation to ensure guidelines are met before resubmitting the loan to underwriting
  • Resubmit loan to underwriting
  • Update Encompass (LOS) with loan status consistently
  • Upload appraisal to Cascade and request repairs when needed
  • Send out and review CD with client
  • Assist with the preparation of final loan documents and work with client, title/escrow, and funder to ensure timely release of documents and follow through funding
  • Ability to manage 25+ purchase files within a 40 hour work week
  • Thorough working knowledge of agency and government programs and guidelines
  • Develop and maintain working relationships with clients
  • Set and explain proper expectations for the loan process and documentation needed to complete the loan application
  • Ability to handle stress and escalations in a friendly, helpful manner
  • Request customer service satisfaction surveys
  • Follow up after loan closes to congratulate, thank, and provide the next steps to customer
  • Respond to all customer inquiries in a timely manner
  • Ensures exceptional customer service levels by maintaining a thorough knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics, and complying to Federal and State compliance policies.
  • Achieves production goals as established by the company

Core Requirements:

  • Must have 2+ years of mortgage lending experience, preferably with purchase mortgage experience

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

7389

Job Category:

Originations

Primary Location City:

Santa Ana

Primary Location Region:

California

Primary Location Postal Code:

92705

Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Origination

Additional Posting Location(s):

Alternate Requisition:

No

Summary

At Mr. Cooper, the Purchase Processor provides quality loan processing, reviewing files for adherence to underwriting standards and ensuring completeness of submission. Purchase Processors will contact borrowers to collect necessary documentation and act as a liaison between origination staff, underwriters, and customers to effectively close loans.
Share: mail

Similar Jobs

Director of Correspondent Learning and Development

Santa Ana, CA, United States
Origination

AVP, Correspondent Sales

Santa Ana, CA, United States
Origination

Underwriter III

Santa Ana, CA, United States
Origination

Underwriter III-1

Santa Ana, CA, United States
Origination

Loan Processor I - Direct

Santa Ana, CA, United States
Origination

Senior Underwriter III

Santa Ana, CA, United States
Origination

Loan Processor I - Direct

Santa Ana, CA, United States
Origination

Purchase Processing Team Lead

Santa Ana, CA, United States
Origination

Principal Business Systems Analyst

Santa Ana, CA, United States
Origination

Purchase Mortgage Assistant

Santa Ana, CA, United States
Origination

Mortgage Loan Officer

Santa Ana, CA, United States
Origination

Purchase Loan Officer

Santa Ana, CA, United States
Origination

Underwriter III (DE)

Santa Ana, CA, United States
Origination

Underwriter II

Santa Ana, CA, United States
Origination

Mortgage Loan Processor I-Santa Ana

Santa Ana, CA, United States
Origination

AVP, Sales Lead and Call Operations

Santa Ana, CA, United States
Origination

Disposition and hmda analyst

Santa Ana, CA, United States
Origination

Sales Assistant

Santa Ana, CA, United States
Origination

Underwriting Manager

Santa Ana, CA, United States
Origination

Purchase Processing Assistant

Santa Ana, CA, United States
Origination

Mortgage Loan Processor

Santa Ana, CA, United States
Origination

Purchase Loan Processor - Direct

Santa Ana, CA, United States
Origination

Interested in working for Mr.Cooper?
Take the first step by joining our Talent Network today!

Sign me up!