What’s the Home Advisor Team?

Your team. The Home Advisor is a new program pushing the boundaries of the mortgage industry and challenging the way our company thinks and behaves. This team bridges both Originations and Servicing in pursuit of finding new ways to build deeper relationships with our customers by truly understanding their needs, providing exceptional service, and connecting relevant product solutions to deliver additional benefit to our customers.

Role Overview

Service & Sales. This role is responsible for diligently and empathetically managing Home Advisors who are servicing select customers and originating mortgage products through educational, needs-based selling across a range of products.

Team Learning & Culture: This role makes Mr. Cooper more customer-centric by innovating from the front lines. Team members will continually iterate to improve our processes and quality, while strengthening our understanding of customers to build deeper relationships. Team members share knowledge, raise ideas and support peers.

A day in the life…

No day will be the same, but some key responsibilities include:

• Non-producing; manages overall production and pipeline, sets goals and tracks metrics for team.
• provide daily coaching to develop the sales skills of the Home Advisor
• Manage team pipeline, working closely with processing and underwriting to move loans from processing to funding.
• Builds relationships with other departments to streamline hand-offs
• Performance evaluation for team members; identification of individuals eligible for recognition and rewards, individuals demonstrating aptitude and readiness for promotions, and individuals in need of additional support.
• Evaluate and track coaching effectiveness of Assistant Manager via Coaching Survey results
• Collaborates with team captains and assistant managers to leverage their education on the Design Thinking process (on-the-ground observation, synthesis of insights, ideation, and testing) to identify emerging opportunities for innovation; shares insights with leadership
• Document learnings and regularly share back with team and leaders; actively contribute to team initiatives and shared goals; support teammates through peer mentorship and feedback

What’s in it for me?

A lot, in our opinion. We hope you’re excited as we are…

• Opportunity to help shape and build a core business unit from the ground up
• Career growth opportunity – this is a chance to build a new design thinking skillset with ongoing professional development, coaching, on-the-job learning, mentoring, management career path
• Competitive salary and bonus opportunity
• Reward and recognition program for leaders

What are we looking for?

These are the experiences you’ve had that will position you for success on our team

•   Demonstrated growth in a past role that challenged you to learn new behaviors and/or acquire new skills 

•   More than two years of professional experience, with mortgage originations        

•   At least 2 years Sales experience (preferably in a leadership role) with the ability to demonstrate success in the role 

•   Ability to demonstrate an expert knowledge of mortgage loan products and guidelines   

•   Foundational professional skills: organizational skills and attention to details, technical proficiency (MS Office, general software + tech skill), expert with numbers and calculations       

•   Experience managing teams and fast-paced environments         

•   College/University degree or relevant mortgage management experience is required.

•  Ability to pass a background check, credit check, and drug screening