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Principal Data Visualization

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Location: Lewisville, TX, United States
Req ID: 009057

Job Description


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Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

The Principal Data Visualization will create robust, reusable data querying, transformation, and visualization processes in SQL and Excel. Integrate multiple data sources into one visualization to tell a story. Leverage analytics and visualization tools to present information in a way that drives fact based decision making. They will also be expected to correspond across all lines of business to effectively manage specific loan portfolios for optimal performance, compliance, and increased profitability. In addition to the data visualization aspect, the Principal Portfolio Analyst (Data Visualization) may also facilitate relationships with various master servicers, investors (FHLMC & FNMA) and insurers (Federal Housing Administration, Veterans’ Affairs, and United States Department of Agriculture) pertaining to company performance to agency standards, industry and peer performance.


  • Create robust, reusable data querying, transformation, and visualization processes in SQL and Excel
  • Integrate multiple data sources into one visualization to tell a story
  • Leverage analytics and visualization tools to present information in a way that drives fact based decision making
  • Develop analytical reports and represent large, complex sets of data through visual representation
  • Establish, maintain, and enhance the relationship with master servicers, FHLMC, FNMA, HUD, VA, USDA and Private Trusts and Securities that hold GSE, PLS and Government-insured loans. Facilitate regular meetings with insurers and investors to review asset performance, portfolio highlights and introduce new initiatives to drive performance improvement.
  • Analyze portfolio performance from an operational and financial perspective. Collaborate with leadership and key business partners to develop and implement strategies to increase portfolio performance, compliance and profitability.
  • Primary contact for insurer and investor, coordinate research for items requested within shared resource teams. Understand investor focus and ensure appropriate strategies and processes are in place to exceed client expectations.
  • Maintain optimal tier / STAR rating on FHLMC, FNMA, MHA and HUD Servicer Performance Scorecard, requiring collaborative efforts across multiple lines of business to achieve excellent results. Develop business awareness, predictive ranking and cross-functional communication pertaining to the GNMA IOPP tool.
  • Operationalize FHLMC, FNMA, MHA, and Government regulatory guidance changes through impact and risk identification and project management, as identified from Agency direct communication, Mortgagee Letters, Circulars, Memorandums, and Agency Servicing Communications.
  • Manage the FHLMC, FNMA, MHA, Government Default Reporting accuracy and logic (SFDMS, VALERI, and EDR, WPII, ASDF), operational changes and risks which impact reporting.
  • Ensure compliance to and provide oversight of FHLMC, FNMA, MHA and Government loan programs, such as PIH/Native American, Hawaiian Homeland, and 203K.
  • Performs other duties and projects as assigned or as requested by senior leadership.
  • Ability to lead the implementation of new products across all lines of business that have been introduced by the investor or insurer
  • Understand all products offered by the investor from a profitability, performance, and compliance perspective
  • Advance knowledge and interpretation of all investor servicing guides and exhibits
  • A thorough understanding of key Policy and Procedures – Ability to review and implement updates as required by investors or guidelines


  • Experience with visualization software (Tableau, Qlik Sense, Qlikview, d3.js, QuickSight;
  • Experience with large data sets, ability to write/execute SQL queries to extract, review and understand;
  • Experience with reporting, data management, or data analytics, including standard and ad-hoc reporting;
  • Passionate about analytics and data-driven marketing;
  • Ability to manage multiple projects at one time
  • Highly analytical and detail-oriented
  • Intellectually curious with a strong willingness to learn.
  • Exceptional Communication/Writing Skills
  • Integrity and Trust
  • Business Acumen
  • Problem Solving
  • Technical Learning
  • Time Management
  • Coachable
  • Team Player


  • Graduation from a 4-year college or university with major course work in a discipline related to the requirements of the position is preferred. Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job.
  • Advanced/Proficient knowledge of MS Windows operating system. Advanced/Proficient knowledge of MS Excel, Word, Visio and PowerPoint is expected.
  • Advanced competency in written and verbal communication.
  • Advanced presentation skills: presentation development and delivery.
  • 2-3+ years of recent, residential, mortgage servicing experience.
  • 2-3+ years FHLMC, FNM, MHA FHA, VA and USDA servicing experience.
  • Familiarity of GNMA, Trust, and Private Security pooling and servicing requirements.
  • Prior project management and/or team management experience.
  • SQL code logic and knowledge is a plus

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

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Job Category:

Analytics & Reporting

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Primary Location Region:


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Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

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