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Virtual Desktop Infrastructure Manager

Location: Dallas, TX, United States
Req ID: 009914

Job Description

Description

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Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

Job Summary:

The Virtual Desktop Infrastructure (VDI) Manager will be responsible for the operation, design, enhancement, maintenance, and operational support of the Virtual Desktop Infrastructure including Citrix XenApp and XenDesktop environments. The most import attributes for this position is the ability to lead – both people & technology fearlessly into the future of virtual platforms.

Roles & Responsibilities:

  • Responsible for the performance analysis, capacity planning, functionality development, QA and implementation of new features and enhancements.
  • Manage technical project delivery.
  • Ownership of the application Lifecycle.
  • Ensure compliance and risk mitigation for the environment.
  • Conduct Proof of Concept initiative for new technologies (i.e. Windows Virtual Desktop)
  • Develop and deploy methodologies for QA and automation of release cycle.
  • Implementation of cloud-based DR solution for VDI.
  • Ensure proactive monitoring and health of environment.
  • Incident management in coordination with Production Assurance
  • Establish relationships with business teams to ensure alignment.
  • Develop a 3-5 years technical roadmap.

Core Requirements:

  • Bachelor's degree in Computer Science (or related) or equivalent work experience.
  • 7+ years of experience supporting enterprise level applications and their infrastructure.
  • Citrix Certifications a plus
  • Microsoft Certifications a plus
  • Excellent verbal and written communication skills with the ability to build relationships and work collaborative within a cross-functional environment.

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

009914

Job Category:

Information Technology

Primary Location City:

Dallas

Primary Location Region:

Texas

Primary Location Postal Code:

75019

Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Information Technology

Additional Posting Location(s):

Alternate Requisition:

No

Summary

The IT VDI Manager will be responsible for the operation, design, enhancement, maintenance, and operational support of the Virtual Desktop Infrastructure including Citrix XenApp and XenDesktop environments. The most import attributes for this position is the ability to lead – both people & technology fearlessly into the future of virtual platforms.
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