Job Description

Description

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Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

This position may consist of several primary responsibilities: Work closely with Loan Processors to assist with the processing of mortgage loans; communicate with external, third-parties to validate information contained in the loan application; review loan data within the loan operations system to ensure accuracy and data integrity; gather data from both internal and external systems; monitor and track the receipt of set documents to ensure proper turn times are met; and review documentation received to assist with the processing of mortgage loan applications. Includes ongoing communication with Loan Processors and relaying information as needed to ensure the customer’s needs are being met.

Full effort will be put into providing world class customer service to prospects, including education and guidance on the mortgage inquiry process.  You will build, work directly with, and manage strong relationships with Loan Processors. A close working relationship with a team-oriented approach with fellow Processing Assistants, Management, Loan Officers, Loan Processors and other departments within the Company is expected. A competitive, high performing individual and team culture with an approach to continuous improvement is expected.

Roles & Responsibilities:

• Engage in comprehensive on the job training
• Able to work within a set daily, weekly and monthly schedule, which may include mornings, evenings, and/or weekends
• Review existing purchase contracts, to ensure key dates and key features are identified
• Monitor, track and review title orders to ensure completion within applicable time frames
• Monitor, track and review appraisal orders to ensure completion within applicable time frames
• Complete outbound calls to verify existing and/or previous employment details
• Review existing exclusionary lists to ensure none of the parties to the mortgage transaction are restricted
• Utilize existing tools to verify mortgage transaction history and/or property information
• Interaction with associated third-party credit providers to order, track and monitor credit supplement requests
• Complete outbound calls to verify proper insurance coverage for the subject properties
• Monitor, track and review the completion of condominium questionnaires when applicable
• Monitor, track and review tax transcript orders placed with a third-party vendor
• Help improve quality and advancement of the team by assisting with the training of new and existing employees.
• Work closely with existing Loan Processors to ensure customers’ needs are being met and loans are closing within the expected time frames

Core Requirements:

• Excellent interpersonal, written and oral communication skills
• Ability to continuously expand on knowledge of the mortgage industry
• Ability to work independently and responsibly
• Ability to take initiative and responsibility
• Strong problem solving ability
• Strong organizational skills and attention to detail
• Ability to prioritize tasks
• Call Center and/or Customer Service experience preferred, but not necessary.

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

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