Join our Talent Network
Skip to main content

Loan Solution Specialist

Location: Farmers Branch, TX, United States
Req ID: 010910

Job Description

Description

When you click 'Apply', you will need to click on 'Create Account'.  By creating an account, you will be able to view your applications and their statuses.  Your password must contain 8 characters, 1 upper case letter, 1 number and 1 special character. Please make sure your name is formatted correctly and not in all uppercase.

Check It Out!

Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

What is FLASH Manufacturing

Your team. Flash Manufacturing is a new fulfillment process using a state of the art workflow system, BOSS Director.  We are pushing the boundaries of the mortgage industry and challenging the way our company thinks and behaves. We are reimagining data integration, workflow prioritization, task specialization and workforce optimization to drive down cycle times and costs while delighting our customers.

Role Overview

Team Learning and Culture: This role makes Mr. Cooper more efficient by innovating from the front lines through to funding. Team members will continually iterate to improve our processes, quality and automation, while strengthening our understanding of customers as well as sales, underwriting and funding to build deeper relationships and improved quality. Team members share knowledge, raise ideas and support peers.

Operations and Innovation: You are responsible for perfecting FHA case assignments and prep for closing activities, resolving non customer facing escalations, and data and document resolutions via workflow based tasks for Flash Manufacturing. We want innovative people who can think outside the box and not be afraid to provide feedback to management on needed improvements.

Key Responsibilities

No day will be the same, but some key responsibilities include:

  • Using workflow based system, complete tasks served up by BOSS Director using linked step by step Quick Reference Guides.
  • Retrieve, review and upload necessary documents
  • Validate and rectify the details on loan files
  • Enter data in Encompass and BOSS Director throughout the various stages on a loan files including actions for FHA Case Assignment and Prep for Closing tasks among others as assigned.
  • Constantly learn and improve from established feedback loop routines to complete tasks correctly and in a timely manner.
  • Be well versed and knowledgeable of all FLASH workflow process and policies & procedures.
  • Complete all work within established FLASH workflow processes and policies & procedures.
  • Provide feedback to management on how to improve FLASH workflows & processes to deliver improved service to our customers.
  • All other responsibilities as assigned.

What’s in it for me?

A lot, in our opinion. We hope you’re excited as we are…

  • Opportunity to help shape and build a core business unit from the ground up
  • Opportunity break into the mortgage industry if this is new to you.
  • Career growth opportunity – this is a chance to build a new design thinking skillset with ongoing coaching, on-the-job learning, mentoring, management career path
  • Competitive salary and bonus opportunity.
  • Aggressive paid vacation, bonding leave, company paid holidays and we even get paid time off to volunteer
  • Medical, Dental, Vision, 401K Match, flexible spending accounts for childcare and health care
  • Reimbursement available for educational expenses
  • Dallas team members enjoy a day at Six Flags every year with family & friends
  • Coffee – need we say more? Unlimited full range of coffee & tea provided all day long
  • Contests – fun, engaging contests to reward our team

Who We’re Looking For

Growth-Mindedyou’re eager to learn and believe you’ll expand abilities through effort, hard-work and overcoming setbacks

Resilient – you embrace challenges and exhibit unmatched work ethic and perseverance

Optimistic you lead with positivity in embracing new experiences even in the face of resistance or setbacks

Driven you’re highly motivated to reach individual and team goals; you thrive in fast-paced environments and are able to remain composed under pressure

Strong relationship management ability and interpersonal skills

Aptitude for problem solving with multiple systems and scenario.

Exceptional communication skills, both written and oral

Prioritization - able to prioritize tasks in fast-paced environment

Foundational professional skills: organizational skills and attention to details, technical proficiency (MS Office, general software + tech skill), comfort with numbers and calculations

Financial knowledge including familiarity with mortgages

Responsible Work Ethic: you take responsibility for tasks and decisions; responds to objectives and measures; implements change based on management feedback, provides robust input into feedback loops.

Experience & Qualifications

  • Demonstrated grown in a past role that challenged you to learn new behaviors and/or acquire new skills.

  • Graduation from a 4-year college or university with major course work in a discipline related to the requirements of this position is preferred.  Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job

  • Familiarity and knowledge of agency and government loan programs and guidelines is a plus.

  • Excellent computer skills required including proficiency with originations systems and Microsoft Office products.  Encompass experience is a plus.

  • Ability to pass a background check, credit check and drug screening.

  • Applicants must be willing to work a flexible schedule with the possibility of overtime and weekend rotations.

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

010910

Job Category:

Originations

Primary Location City:

Farmers Branch

Primary Location Region:

Texas

Primary Location Postal Code:

75234

Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Origination

Additional Posting Location(s):

Alternate Requisition:

No

Summary

Position is responsible for addressing and resolving loan issues in the mortgage fulfillment process within established SLAs
Share: mail

Similar Jobs

VP Finance, FP&A

Farmers Branch, TX, United States
Origination

Loan Solution Specialist

Farmers Branch, TX, United States
Origination

Interested in working for Mr.Cooper?
Take the first step by joining our Talent Network today!

Sign me up!