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Application Support Analyst

Location: Coraopolis, PA, United States
Req ID: 010978

Job Description

Description

When you click 'Apply', you will need to click on 'Create Account'.  By creating an account, you will be able to view your applications and their statuses.  Your password must contain 8 characters, 1 upper case letter, 1 number and 1 special character. Please make sure your name is formatted correctly and not in all

WHO WE ARE

A subsidiary of Mr. Cooper founded in 2012, Xome was built on the belief that the process of buying/selling a home shouldn’t undermine the excitement of home ownership. In working to bridge the offline and online worlds of real estate, we’ve opened new possibilities for home buyers/sellers and more business for real estate professionals.

Xome is comprised of industry leading real estate and technology companies, including GoPaperless, Title365, and Xome Labs, united by the shared goal of forever transforming the real estate experience.  Learn more at http://www.xome.com

WHAT YOU'LL DO: POSITION OVERVIEW

This role will work with our internal technical teams to identify, diagnose and solve issues related to our software products. Which supports the largest real estate companies in the United States.

This is a growth-oriented role, where you will resolve web or back end issues of increasing difficulty as your knowledge grows, acquiring programming and database skills on the job. This role can funnel in many directions with us, including QA, Database, and Applications Development - we love to promote from within, and we'll teach you the skills to continue moving your career forward.

 

  • Be a point of contact for customer support on Xome’s Transaction Management products
  • Troubleshoot and resolve user issues
  • Provide excellent customer service to our internal/external customers
  • Performs day-to-day routine tasks independently
  • Migration projects may include occasional after business hours and/or extended weekend hours
  • Works with vendor support contacts to resolve technical problems with desktop computing software
  • Works with IT help desk/development to support any issues for the user

WHO YOU ARE: EXPERIENCE AND SKILLS REQUIREMENTS

  • 2+ years' professional experience in software/technical support. Must have some application or software support experience (not exclusively user or hardware support)
  • Agile Methodology support software. Knowledge of SQL is a big help as well.
  • Strong experience with Excel/SQL reporting
  • Ability to interface with Account Managers and client help desks to document issues and facilitate resolution
  • ZenDesk and/or Service Now experience a plus (any other IT help desk software)
  • Customer service based – An ability to be flexible and use different approaches in different situations
  • Excellent communication – being able to convey information to other employees clearly and simply
  • Organization skills – Encompasses physical and mental organization and time management abilities

Xome is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

010978

Job Category:

Information Technology

Primary Location City:

Coraopolis

Primary Location Region:

Pennsylvania

Primary Location Postal Code:

15108

Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Servicing

Additional Posting Location(s):

Home - Nebraska

Alternate Requisition:

No

Summary

Behrens, Lacey
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