Job Description

Description

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Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

Your team. Flash Manufacturing is a new fulfillment process using a state of the art workflow system, BOSS Director.  We are pushing the boundaries of the mortgage industry and challenging the way our company thinks and behaves. We are reimagining data integration, workflow prioritization, task specialization and workforce optimization to drive down cycle times and costs while delighting our customers.

Team Learning and Culture: This role makes Mr. Cooper more efficient by innovating from the front lines through to funding. Team members will continually iterate to improve our processes, quality and automation, while strengthening our understanding of customers as well as sales, underwriting and funding to build deeper relationships and improved quality. Team members share knowledge, raise ideas and support peers.

 

Management and Operations: You are responsible for the overall leadership, management and direction for a team of Cooper Concierge and Loan Solution Specialists completing task based work within Flash Manufacturing.  You will have direct responsibility for 8 - 12 employees with multiple skill levels (Welcome Calls, CD Calls, Loan Structuring and Issue Resolutions among others).

·       Strong leadership for the team ensuring that staff understands their role and have the tools, skills and knowledge to do quality work.

·       Manages staff tasks for optimum quality and cycle time.  Continuous coaching to improve the process is a must.

·       Identify and resolve problems where bottlenecks occur. 

·       Work closely with Sr. Processing Manager and IT to enhance the workflow for optimal efficiency.

·       Will maintain and work a small pipeline that is processed within the Flash Manufacturing framework.

·       Key point of contact for team escalations and front line questions from the staff.

·       Maintains and manages strict compliance with all applicable federal and state regulations. 

·       Coordinates with Sr. Processing Manager to ensure team goals and objectives are met.

  Coordinates with Sr. Processing Manager to hire new employees, work with other stakeholders in the process and act as a Subject Matter Expert within the process.

  All other responsibilities as assigned.

• Demonstrated grown in a past role that challenged you to learn new behaviors and/or acquire new skills.

• Bachelor’s degree with course work in a discipline related to the requirements of this position is preferred.  Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job.

• Familiarity and knowledge of agency and government loan programs and guidelines.
• Experience should include 3 – 5 years experience in originations encompassing sales, processing, and underwriting conventional and government loans.  Experience in loan closing / funding experience is helpful·       At least 1  year of experience managing teams.

 ·        Excellent computer skills required including proficiency with originations systems and Microsoft Office products.  Encompass experience is a plus.

 

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

010912

Job Category:

Originations

Primary Location City:

Farmers Branch

Primary Location Region:

Texas

Primary Location Postal Code:

75234

Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Origination

Additional Posting Location(s):

Alternate Requisition:

No

Summary

Provides quality loan processing, reviewing files for adherence to underwriting standards and ensuring completeness of submission. Will contact borrower and / or mortgage broker to collect necessary documentation and act as a liaison between origination staff, underwriters, and customers to effectively close loans.