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Client Relationship Rep ll

Location: Dallas, TX, United States
Req ID: 012115

Job Description

Description

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Check It Out!

Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

Job Description

Pipeline Management: Manage pipeline for all assigned loans from Lender Submission to Underwriter CTC.

Unacceptable File Delivery: Manage submission requirements with the Non-Delegated Correspondent Lender and obtain curing documents to advance the loan to the Underwriter.

Regulation B: Manage Underwriter Suspended Loans for status of Prior to Approval Conditions.

Appraisal XML: Manage Appraisal Logging for all FHA Appraisals in EAD and FHAC.

Conditions Management: Review PTA and PTD Conditions and re-request unacceptable conditions with the lender. Advance acceptable PTA and PTD Conditions to the Underwriter for Final Review.

Cycle Times/Closing Dates: Manage on-time closing, establish expectations and assist lender questions regarding outstanding PTA and PTD Conditions.

Lock Expirations: Ensure the Non-Delegated Correspondent lender is notified of any locks set to expire. 

Pipeline Calls: Manage pipeline calls with the assigned Mr. Cooper Account Executive and Non-Delegated Correspondent Lender.

Product Guidelines: Familiarity with FHA, VA, FNMA, and FHLMC Guidelines. Utilize AllRegs to review product guidelines and Mr. Cooper guidelines/overlays. Ability to clearly communicate with Internal Team and the Non-Delegated Correspondent Lender.

Ownership: Take ownership of incoming questions, issues and adeptly diagnose and solve problems/questions/issues including potential escalations and follow up.

Process Improvement: Identify opportunities to streamline and automate processes where applicable.

Champion: Expectation is to be a champion for our Non-Delegated Customers.

Cheerleader: Expectation is to be a cheerleader for our Internal Team.

Challenger: Expectation is to be a challenger of Convention.

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

012115

Job Category:

Sales

Primary Location City:

Dallas

Primary Location Region:

Texas

Primary Location Postal Code:

75019

Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Origination

Additional Posting Location(s):

Alternate Requisition:

No

Summary

Serve as the primary point-of-contact for our Non-Delegated Correspondent Lenders (Lender/CRR Assignments). Primary responsibility is overall pipeline management for Credit Package Submissions and PTA/PTD Conditions Management for on-time closing.
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