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Process Specialist

This job posting is no longer active.

Location: Bengaluru, KA, India
Req ID: 012384

Job Description

Description

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Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

To carry out process transactions (data) based on client guidelines, to help achieve in part or whole  resolution as required by the end customer within SLAs specified by the organization.  Job could involve delivering tasks either through voice or non-voice medium.  To assist with Quality audits, provide coaching and feedback to 'focus group members' disseminate process updates and maintain a repository of all process updates.  Competencies required are Interpersonal skills, Coaching & Feedback skills, MS-Office, expertise with subject matter

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

012384

Job Category:

India Business Operations

Primary Location City:

Bengaluru

Primary Location Region:

Karnataka

Primary Location Postal Code:

560064

Primary Location Country:

India

Posting Organization:

Xome

Line of Business:

Xome

Additional Posting Location(s):

Alternate Requisition:

No

Summary

To carry out process transactions (data) based on client guidelines, to help achieve in part or whole resolution as required by the end customer within SLAs specified by the organization. Job could involve delivering tasks either through voice or non-voice medium. To assist with Quality audits, provide coaching and feedback to 'focus group members' disseminate process updates and maintain a repository of all process updates. Competencies required are Interpersonal skills, Coaching & Feedback skills, MS-Office, expertise with subject matter
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