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Client Service Specialist I

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Location: Santa Ana, CA, United States
Req ID: 012385

Job Description


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We are Xome, a real estate services company headquartered in the Dallas, Texas area. As a subsidiary of Mr. Cooper Group, we employ over 1,200 team members nationwide. The nation’s largest financial services companies look to us for integrated and scalable business solutions that help simplify the mortgage and real estate process.

At the heart of everything we do is our purpose: To keep the dream of home ownership alive. If that sounds like a big, lofty goal, that’s because it really is. And we can’t do it alone. Our entire team is focused on helping create a stable and healthy housing industry. And, making sure the process of buying/selling a home doesn’t undermine the excitement of home ownership. That’s why we battle every day against the mediocrity of the status quo to simplify the complex world of mortgage servicing, lending and banking. We see ourselves as the experts who make doing business easier. While others bring complexity and a lack of transparency, we offer simplicity, trust, and visibility across the entire property lifecycle. And we deliver radical customer service.

Now, you might be wondering; how exactly do you pronounce Xome? Simple. ZOM (like home, if it started with a z)!

Generally, what would you do as a Client Service Specialist?

The Client Services Specialist role will require you to work closely with the Title365 Account Manager to insure the overall relationship with our client is kept in good standings. You will be running and reviewing reports, interacting with the client and their customers, and noticing trends.

Think you are qualified? Here's what we are looking for:

  • Title Experience or Customer Service experience required
  • Must be available to work 9 AM -6 PM PST
  • Strong and professional communication skills (oral and written)
  • Manage contracted Lender Service Level Agreements through report running and review
  • Work with Dept Leads to insure Service Level Agreements are met
  • Assist the Account Manager with the overall relationship of our client
  • Review files that missed our contracted Service Level Agreements to determine cause and notice trends

Why Xome/Title 365?

Most of us are casually dressed… and if you look a little closer, we have a relaxed attitude to match our threads. Doing the right thing for our customers is only one part of our philosophy. We also believe in doing the right thing for our employees. For this reason, we offer these benefits:

  • Flex spending accounts for eligible childcare expenses
  • Basic and supplemental life insurance
  • Reimbursements for eligible educational expenses
  • Long-and short-term disability
  • 401k with company match
  • Paid vacations and holidays

Xome is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:


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Primary Location City:

Santa Ana

Primary Location Region:


Primary Location Postal Code:


Primary Location Country:

United States of America

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Lenders (banks) who acquire loans from another smaller lender (correspondent) against prior price commitments the bank has made to the Correspondent. The commitment protects the bank against pipeline risk and the correspondent against price risk. Correspondent lenders typically operate with either a bulk of flow model. Bulk: will purchase a group of loans in a single transaction. Flow: will purchase individual loans as they are originated. SALARIED Multi-Product SPECIALIST / LOAN OFFICER / ACCOUNT EXEC Working with more senior staff or Branch Manager, develops the knowledge and skills to solicit and originate business or lead servicing staff. With extensive supervision, structures and completes various banking transactions. Assists in negotiation of terms, and follows through to closing. May work on less complex transactions while developing knowledge base. Works within the strategies and guidelines established by senior management. This is a first level position within an origination, sales, or relationship management function. No supervisor responsibilities. Typically have less than 3 years of experience. No officer title Limited knowledge and experience. 30% Tactical, 70% Transactional
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