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Manager Title Operations

Location: Coraopolis, PA, United States
Req ID: 012492

Job Description

Description

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WHO WE ARE

A subsidiary of Mr. Cooper founded in 2012, Xome was built on the belief that the process of buying/selling a home shouldn’t undermine the excitement of home ownership. In working to bridge the offline and online worlds of real estate, we’ve opened new possibilities for home buyers/sellers and more business for real estate professionals.

Xome is comprised of industry leading real estate and technology companies, including GoPaperless, Title365, and Xome Labs, united by the shared goal of forever transforming the real estate experience.  Learn more at http://www.xome.com

Title Manager is responsible for the day to day operations, execution of operational processes and procedures and provides leadership and coaching.

  • Review Daily Work in Progress and Clear to Close reports to identify transactions that are outside of the SLA and address appropriately to resolve.
  • Manage daily production output of Title Curative team members and coach or counsel team members that may be falling short of expectations.
  • Instill quality auditing within the team to ensure that transactions are being "cleared to close" within the standards and requirements of Title365.
  • Ensure that training documentation is regularly updated based on any recent statutory, regulatory or Underwriter changes. Hold training courses as needed with the team based on any changes.
  • Ensure all departmental processes and procedures are documented and adhered to by Title Curative team members.
  • Be proactive in addressing potential client escalations and respond to any client inquiries timely and professionally. .
  • Be responsible in handling non-public information (NPI) about borrowers, and protect the confidentiality of borrower information.
  • Respond to questions from team members and team leaders in regards to title curative matters.
  • Escalate appropriate risk related items to senior leadership or the transactional Title Insurance Underwriter.
  • Work with the Title Production or Tax Departments to resolve issues.
  • Review and approve time cards.

Xome is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

012492

Job Category:

Xome

Primary Location City:

Coraopolis

Primary Location Region:

Pennsylvania

Primary Location Postal Code:

15108

Primary Location Country:

United States of America

Posting Organization:

Xome

Line of Business:

Xome

Additional Posting Location(s):

Alternate Requisition:

No

Summary

Manage the  Team. Meet the clients expectations by maintaining the SLA's. Handle escalations . Maintain a relationship with the client. Assist in the day to day job responsibilities.  Communicate effectively, knowledge of the title industry, which include scheduling and closing responsibilities. Achieving production goals. 
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