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Bankruptcy Sr Associate - PL

Location: Lewisville, TX, United States
Req ID: 011231

Job Description


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Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

Advanced knowledge of the Bankruptcy laws, FDCPA and CFPB guidelines. Hands on preparation, quality control/validation, and/or filing in any 2+ of the following key bankruptcy areas: Proof of Claims, Motions for Relief, Payment Change Notice, Post Petition Fee Notice, Cramdown Rebooking, and/or Case Closing in a high volume, fast paced setting.


  • Determine the validity of new BK filings
  • Review loan payment histories, escrow and suspense accounts to prepare Closings/NOFC/MTDC referrals to attorney
  • QC/Validate Closings/NOFC/MTDC referrals prepared by vendor before sending to counsel
  • Monitor bar dates and response deadlines to insure timely filings with the court
  • Closely monitor vendor production and quality of work providing multiple daily directives to insure compliance with all investor requirements and court deadlines
  • Review cram down terms for rebooking/objection
  • Review PCN/PPFN filings for approval
  • Determine correct BK payment application
  • Resolve objections, work with attorneys to structure Agreed Order terms
  • Set up payment plans on Agreed Orders, monitor for compliance and refer out for NODs, guide vendor with same
  • Approve or deny attorney fee request
  • Complete docket event review, pencil ledger for payment validation and accuracy of loan history in BK Closing process
  • Guide vendor in reviewing, and responding to, attorney inquiries; handle escalated matters personally for immediate resolution
  • Utilize Pacer, Aacer, NDC and Ch. 13 Trustee websites in analyzing cases
  • Complete docket event review, pencil ledger for payment validation and accuracy of loan history

Knowledge, Skills, Abilities

  • Education & Professional Experience: Typically requires a minimum of 2 years of work experience in a customer service capacity. An Associate’s degree is preferred. Mortgage experience a plus.
  • Leadership/Hierarchy: Operates effectively under general supervision. Ability to train new or existing staff when necessary. Suggests and asks for others’ ideas to improve quality, efficiency, and effectiveness.
  • Level of Decision Making: Applies judgment to resolve issues and/or make recommendations. Utilizes sound judgment to identify the best solution to critical issues within a functional area. Utilizes technical skills to recommend solutions.
  • Individual/Customer Impact: Decisions and actions have impact on success of project team, department and/or client. Scope of work occasionally impacts assigned business area, other business units and/or processes. Provides advice and assistance to help others accomplish their work. Proven ability to serve as a champion for our customers. Ability to handle escalated issues timely and appropriately.
  • Communication: Demonstrates high-level verbal and written communication skills. Ability to deliver thorough communications to a team and/or peers. Skilled in presenting to small groups.

    Technical Proficiency: Demonstrate intermediate to advanced computer and software skills necessary for job function. Proficiency with Microsoft Office.

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

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United States of America

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Mr. Cooper

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Extensive knowledge of the Bankruptcy laws, FDCPA and CFPB guidelines. Minimum 2 years of bankruptcy experience. Effective written and verbal communication skills necessary to work with vendors, attorneys and court personnel. 4 year college or university degree preferred. Previous experience with LSAMS and LPS/Black Knight preferred. Experience managing vendor bankruptcy services and/or offshore staff a plus
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