Location: Dallas, TX, United States
Req ID: 012566
Ready to be a Cooper too? This might just be right up your alley!
We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.
ESSENTIAL JOB FUNCTIONS
Describe the essential functions for which the Job is accountable. Essential Functions are those which are specific and unique to this position and when removed changes the nature of the job itself
Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self. We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive. Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation. We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.
Job Requisition ID:012566
Primary Location City:Dallas
Primary Location Region:Texas
Primary Location Postal Code:75019
Primary Location Country:United States of America
Posting Organization:Mr. Cooper
Line of Business:Origination
Additional Posting Location(s):Chandler, Santa Ana, CA
SummaryThe Sr. Customer Experience Analyst, will be essential in Direct to Consumer’s customer facing initiatives: our management of the end to end customer journey, key touchpoints and communications; management of customer complaints and coordinated responses and downstream reporting; suggesting improvements in people, process and technology to improve the customer experience; and our measurement and reporting of customer satisfaction. This Sr. Customer Experience Analyst must maintain standards, meet timelines, exude proactive abilities to work, while continuously keeping the customer “point of view” (POV) at the center of decisions being made, as well as celebrating team members when warranted. They must meet the job description and requirements of the role, or have experience that delivers added value.