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Operations Associate I

Location: No City, WI, United States
Req ID: 012668

Job Description

Description

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WHO WE ARE

A subsidiary of Mr. Cooper founded in 2012, Xome was built on the belief that the process of buying/selling a home shouldn’t undermine the excitement of home ownership. In working to bridge the offline and online worlds of real estate, we’ve opened new possibilities for home buyers/sellers and more business for real estate professionals.

Xome is comprised of industry leading real estate and technology companies, including Title365, and Xome Labs, united by the shared goal of forever transforming the real estate experience.  Learn more at http://www.xome.com

Generally, what would you do as a Operations Support Associate?

  • Courteously, professionally, and pleasantly field and respond (verbal and written) to email, voice or chat inquiries regarding the proper use of the LenderX software system, as well as supplemental product lines
  • Track interactions in the proper system as instructed within expectations outlined to provide superior facts, details and reference
  • Advocacy for our clients’ accounts, our business and our software through monitoring, analyzing and developing relationships with our clients to stay one step ahead
  • Ongoing software learning through guided and self-motivated training as features and changes emerge for LenderX and related product lines
  • Proactive thinking, detailed reviewing of the software, cases and client/user feedback and sharing of innovative ideas to move the products ahead
  • Collaboration on projects, improving processes and documents of resource as team need and manager assigned
  • Maintaining a positive attitude, open mind and effective communication with our client users, peers and management to make this a great place to work!

Think you’re qualified? Here’s what we’re looking for:

  • Excellent communication (verbal and written), and customer service skills
  • Aptitude for learning new processes, and time management.
  • Critical thinker who can respond to requests with a sense of urgency
  • Ability to multitask
  • Mortgage servicing background preferred

Xome is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

012668

Job Category:

Xome

Primary Location City:

No City

Primary Location Region:

Wisconsin

Primary Location Postal Code:

54912

Primary Location Country:

United States of America

Posting Organization:

Xome

Line of Business:

Xome

Additional Posting Location(s):

Alternate Requisition:

No

Summary

Provides support functions for the Xome customer operations teams
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