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Field Service Associate (Remote)

Location: Austin, TX, United States
Req ID: 012875

Job Description


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A subsidiary of Mr. Cooper founded in 2012, Xome was built on the belief that the process of buying/selling a home shouldn’t undermine the excitement of home ownership. In working to bridge the offline and online worlds of real estate, we’ve opened new possibilities for home buyers/sellers and more business for real estate professionals.

Xome is comprised of industry leading real estate and technology companies, including Title365, and Xome Labs, united by the shared goal of forever transforming the real estate experience.  Learn more at

We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living. We’re reimagining the future, and building modern technology for an industry that desperately needs it.

Generally, what would you do as a Field Services Associate?

The Field Services Associate reviews and documents the status and condition of residential properties and relays the information to the proper servicing entity (ies). 

The Field Services Associate’s responsibilities include but are not limited to;

  • Review and monitor property condition that pertains to the safety, security, and maintenance of neighborhood standards.

  • Track and document the ICC (In Conveyance Condition) status from First Time Vacant through Conveyance or Sale with a goal of conveying the property within 30 days of sale + vacancy.

  • Identify and report evidence of possible and existing code violations.

  • Identify and report insurable damages for hazard claims referrals.

  • Contact vendors, clients, and officials as needed via phone and email, in order to portray a complete representation of the condition of the property in relation to conveyance requirements and to project an estimated ICC date.

  • Perform a quality review of photographic and survey completion results of preservation and conveyance work completed by external vendors.

  • Determine and issue the services necessary to place the property ICC.

  • Other duties as assigned on an individual basis at manager discretion.

Why Xome?

Most of us are casually dressed… and if you look a little closer, we have a relaxed attitude to match our threads. Doing the right thing for our customers is only one part of our philosophy. We also believe in doing the right thing for our employees. For this reason, we offer these benefits:

  • Flex spending accounts for eligible childcare expenses
  • Basic and supplemental life insurance
  • Reimbursements for eligible educational expenses
  • Long-and short-term disability
  • 401k with company match
  • Paid vacations and holidays

Xome is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

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The Field Services Associate reviews and documents the status and condition of residential properties and relays the information to the proper servicing entity.
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