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Document Control Associate II

Location: Lewisville, TX, United States
Req ID: 013171

Job Description


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Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

Essential Job Functions

  • Prepare Release or Lien document as required while delivering service levels which meet or exceed the needs of the customer, client and investor
  • Maintains awareness of new and pending changes within the Lien Release, regulators and state guidelines
  • Document process gaps that are resulting in opportunities for losses and work with manager or business owners to mitigate future losses and implement solutions.
  • Maintain awareness of the mortgage industry and make recommendations to management as appropriate.
  • Work with third party vendors and other Servicers to for timely processing of request as per state and department guidelines
  • Work with in-house partners when appropriate to determine escalation path for unresolved items.
  • Subject matter expert with a focus on policy and strategy implementation and control and/or achievement of operational/tactical goals Acts as a knowledge resource for a variety of internal customers 

Core Requirements

  • Bachelor's degree and typically 4+ years of experience
  • Strong technical skills – comfortable using a variety of software systems (Excel, Access, Word, SharePoint, etc.); knowledge of Mr. Cooper's systems such as LSAMS, Remedy, TMO, etc. desirable
  • Understanding of pooling and servicing agreements
  • Proficiency with MERS, LSAMS system, Microsoft Excel/Access/Word/PowerPoint preferred
  • Mortgage compliance knowledge (CFPB, OCC, NMS, etc.)
  • Thorough knowledge of chain of title

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

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United States of America

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Mr. Cooper

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