Join our Talent Network
Skip to main content

Customer Service Associate I

Location: Chandler, AZ, United States
Req ID: 013218

Job Description

Description

When you click 'Apply', you will need to click on 'Create Account'.  By creating an account, you will be able to view your applications and their statuses.  Your password must contain 8 characters, 1 upper case letter, 1 number and 1 special character. Please make sure your name is formatted correctly and not in all uppercase.

Check It Out!

Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

mr. Cooper

With a relentless focus on providing quality solutions to our customers, Mr. Cooper has become one of the largest and fastest growing mortgage servicers in the United States with a servicing portfolio in excess of $400 billion and more than 2.4 million customers. With over 7,000 employees, our purpose is to keep the dream of home ownership alive. We are challengers of convention. We are champions for our customers. We are cheerleaders for our team.  Be a part of the fun as we aim to be the game changer of the industry.

JOB SUMMARY

The Customer Service Representative is responsible for the overall experience of our internal and external customer's experience by providing outstanding service; we believe in treating our customers the way you treat your own family and friends. While ensuring the customer’s needs are satisfied, there are opportunities to receive monthly incentive bonuses from your outstanding service to the customer. For this job, we are looking for driven people who enjoy helping others! 

Essential Job Functions:

·         Compares and evaluates possible customer service solutions, and decides which to recommend to customers to best meet their needs and circumstances.  

·         Timely and accurate processing of payoff statement quotes, including prepayment penalty and refund calculations.

·         Resolve mortgage research items by utilizing the servicing system.

·         Assists borrowers with late charge waiver, due date change, and other loan maintenance requests.

·         Process verifications of Mortgage for both internal and external customer.

·         Input data and verify information as it pertains to processing telephone draft payments.

·         Provide customers with information about company products and services to generate additional revenue through cross-sell/up-sell opportunities.

·         Properly document each customer interaction in the servicing system.

·         Perform loan-related mathematical equations.

·         Perform follow-up and research tasks to ensure problem resolution.

·         Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer mortgage assets.


 

Education/Experience Requirements:

Must have ability to delight Customers.

Must have Excellent Vocal Communication.

Must have punctual excellence traits.

Must be Customer Resolution driven.

A high school diploma or state accepted equivalency is required. Graduation from a 4-year college or university with major course work in a related discipline is preferred

Training provided.

*Must be flexible with hours and able to work any 8 hour shifts between 7a-8p, 7a - 6p on Fridays and Saturday rotations. 

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

013218

Job Category:

Servicing

Primary Location City:

Chandler

Primary Location Region:

Arizona

Primary Location Postal Code:

85286

Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Servicing

Additional Posting Location(s):

Alternate Requisition:

No

Summary

mr. Cooper With a relentless focus on providing quality solutions to our customers, Mr. Cooper has become one of the largest and fastest growing mortgage servicers in the United States with a servicing portfolio in excess of $400 billion and more than 2.4 million customers. With over 7,000 employees, our purpose is to keep the dream of home ownership alive. We are challengers of convention. We are champions for our customers. We are cheerleaders for our team. Be a part of the fun as we aim to be the game changer of the industry. JOB SUMMARY The Customer Service Representative is responsible for the overall experience of our internal and external customer's experience by providing outstanding service; we believe in treating our customers the way you treat your own family and friends. While ensuring the customer’s needs are satisfied, there are opportunities to receive monthly incentive bonuses from your outstanding service to the customer. For this job, we are looking for driven people who enjoy helping others! Essential Job Functions: · Compares and evaluates possible customer service solutions, and decides which to recommend to customers to best meet their needs and circumstances. · Timely and accurate processing of payoff statement quotes, including prepayment penalty and refund calculations. · Resolve mortgage research items by utilizing the servicing system. · Assists borrowers with late charge waiver, due date change, and other loan maintenance requests. · Process verifications of Mortgage for both internal and external customer. · Input data and verify information as it pertains to processing telephone draft payments. · Provide customers with information about company products and services to generate additional revenue through cross-sell/up-sell opportunities. · Properly document each customer interaction in the servicing system. · Perform loan-related mathematical equations. · Perform follow-up and research tasks to ensure problem resolution. · Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer mortgage assets. Education/Experience Requirements: Must have ability to delight Customers. Must have Excellent Vocal Communication. Must have punctual excellence traits. Must be Customer Resolution driven. A high school diploma or state accepted equivalency is required. Graduation from a 4-year college or university with major course work in a related discipline is preferred Training provided. *Must be flexible with hours and able to work any 8 hour shifts between 7a-8p, 7a - 6p on Fridays and Saturday rotations.
Share: mail

Similar Jobs

Customer Service Associate I

Chandler, AZ, United States
Servicing

Customer Service Associate I - USAA

Chandler, AZ, United States
Servicing

Interested in working for Mr.Cooper?
Take the first step by joining our Talent Network today!

Sign me up!