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Principal Product Manager

Location: Lewisville, TX, United States
Req ID: 013469

Job Description


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Check It Out!

Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

Job Summary:

Are you an experienced Product Manager passionate about creating great digital products? Do you want to drive positive change in the mortgage industry? If so, Mr. Cooper Home Loans wants to hear from you. We’re the largest non-bank mortgage servicer in America, with a lean in-house Product team that functions like a nimble startup.

It’s a time of transformation at our company—we’ve recently changed our name and branding, and we’re busy building products to align with our new direction: Obsession with delivering a great customer experience.

The Product team at Mr. Cooper is at the forefront of this effort, creating user-friendly digital solutions for the millions of homeowners Mr. Cooper serves—whether via our website, mobile app, or exciting new innovations on the horizon. We’re powered by an Agile work process, building and iterating products that make homeowners’ lives easier and keep our business strong.

Here are some specifics about the PM we’re looking for:

  • You love learning. If you’re not already a full-stack Product Manager, you want to become one (and you’re willing to do what it takes to get there.)
  • You understand technology, you obsess over customer experience, and you understand the importance of meeting business needs at the same time.  You are comfortable updating a website working with developers or directly through updating a CMS.
  • You thrive in a collaborative environment. Our PMs, devs, engineers, designers, and content team all share an energetic open workspace. You’ll pair with all of them. On a typical day you might be solving a technical challenge with an engineer in the morning, working with a content writer to fine-tune customer-facing language in the afternoon, and measuring your work against a KPI spreadsheet to end the day.
  • You are comfortable with imperfect information. You embrace the process of working incrementally and iteratively to define, own and deliver an awesome product.
  • You are comfortable working in a (highly) regulated industry and are prepared to do the necessary work to meet legal and compliance requirements without compromising customer experience.  
  • You have a strong point of view you are prepared to defend with research and data… and you are 100% flexible and willing to evolve your POV as you learn more.
  • You bring a balanced, holistic, and flexible mindset to product development. The business partners we work with are true partners—we respect their point of view and goals. We enthusiastically engage with business stakeholders and do what needs to be done to ensure everyone wins.

Are you this person? If so, we can’t wait to hear from you.  

Core Experience:

  • Bachelor’s degree required, Master’s degree is considered a plus
  • At least 3 years’ prior experience in agile software development environments and should be comfortable working in cross-functional teams with developers, designers and business stakeholders.
  • Technical aptitude and experience working with websites, SQL queries, testing and trouble-shooting APIs
  • Domain/Industry knowledge of the real estate and mortgage industry is a plus.

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:


Job Category:

Marketing & Communications

Primary Location City:


Primary Location Region:


Primary Location Postal Code:


Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Information Technology

Additional Posting Location(s):

Alternate Requisition:



Product Manager for MrCooper Consumer facing Website. This person will be responsible for defining and managing various Website Initiatives that impact our Mr. Cooper Customers as they use our Website to access their loans. This person must have experience with Agile Development processes. Prior Mortgage Servicing experience is a plus.
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