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QC Underwriter

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Location: No City, OH, United States
Req ID: 013654

Job Description


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Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

The OQC Underwriter is responsible for analyzing financial and credit information to ensure that the initial underwriting findings / decisions and associated conditions meet internal underwriting standards, investor guidelines, and federal regulations.

Compile, analyze, and document loan data and credit risk associated with the borrower and property serving as security for the proposed mortgage.

Responsible for providing clear and accurate communication to NDC team members, management, sales and customers (as needed) regarding the findings of the audit review and the file documentation / required conditions / stipulations needed.

Provide feedback and training to the frontline Underwriters to assist with performance improvement and developmental opportunities.

Achieve all assigned Performance Standards to include loan quality, productivity, turn times and customer satisfaction.

Follow all applicable NDC processes & procedures.

Other duties as assigned.


Job Competencies are an additional component to defining a job that addresses how we do things.  Just as every job requires specific job skills and job knowledge that are unique to the job; different jobs require specific job competencies that you must have in order to do the job successfully. 

  • Customer Focus:  Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Integrity and Trust:  Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.
  • Composure:  Is cool under pressure; does not become defensive or irritated when times are tough; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked.
  • Interpersonal Savvy:  Relates well to all kinds of people, across all levels, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact.
  • Drive for Results:  Can be counted on to meet goals successfully; bottom-line oriented; pushes self and others for results.
  • Learning on the Fly:  Learns quickly when facing new problems; open to change; able to assess both successes and failures to look for clue to improvement; quickly grasps the essence and underlying structure of new tasks and processes.
  • Functional/Technical Skills:  Has the functional and technical knowledge and skills to perform the job, as required.
  • Written Communications:  Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
  • Decision Quality:  Makes good decisions based upon a mixture of experience, judgment, and knowledge; sought out by others for information and advice.
  • Process Management:  Good at figuring out the process necessary to get things done; understands how to separate and combine tasks to make workflow efficient.
  • Technical Learning:  Can pick up on technical content quickly; can easily learn new skills and content.
  • Business Acumen:  Understands how the business works; knowledgeable about current policies, protocols, and practices affecting the business.
  • Problem Solving:  Uses rigorous logic and methods to solve different problems with effective solutions; probes multiple sources for answers; looks beyond the obvious and doesn’t stop at the first answer.
  • Decision Quality:  Makes sound decisions based on a balance between analysis, experience, and judgment.
  • Organizing:  Can marshal resources to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently.


What level of education or specialized training is required to perform the job?

  • Graduation from a 4-years college or university with major course work in a discipline related to the requirements of the position.  Will consider the equivalent combination of job experience and education that demonstrates the ability to perform the essential functions of the job.
  • Knowledge of Fannie, Freddie, FHA & VA Mortgage Underwriting Guidelines
  • Possess an in-depth understanding of Encompass LOS or other Mortgage Originations systems.

List any special certifications, licenses, and/or knowledge requirements for this job:

  • Advanced analysis skills in the areas of credit, layered risk, and income.
  • Ability to underwrite loans at a national level and in all markets.
  • FHA - Direct Endorsement (DE) designation preferred.
  • Experience with Desktop Underwriter (DU) or comparable automated underwriting system required.
  • Basic computer skills required.  Experience with word processing beneficial.

How many years of directly related job experience are required to be qualified to enter the job?

  • Minimum of 2+ year’s mortgage credit underwriting / mortgage underwriting quality control experience.  Three (3) to five (5) years experience in mortgage underwriting / mortgage underwriting quality control preferred.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed; may require walking, primarily on a level surface, throughout the day;  reaching above shoulder heights, below the waist or lifting as required to file documents or store materials; proper lifting techniques required; may include lifting up to 25 pounds for files or paper.

Note any additional physical requirements for the job (e.g. heavy lifting requirements).

  • General office environment
  • Limited travel required (if working remote)
  • No special physical requirements

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:


Job Category:


Primary Location City:

No City

Primary Location Region:


Primary Location Postal Code:


Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:


Additional Posting Location(s):

Home - Michigan

Alternate Requisition:


Pay Range: $74,500.00 - $93,000.00 - $112,000.00


The Sr Operational QC Auditor / Underwriter is responsible for re-underwriting NDC loan files that have been selected for audit/review. The scope of the audit review is to identify any “material” issues with the loan (identification of underwriting issues that could lead to material defect finds as well as invalid conditions or “over conditioning”) and communicate the results of the audit review back to the line of Business / front-line Underwriter. The purpose is to ensure each file reviewed is of quality in accordance with the internal and external requirements.
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