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Sales Assistant

Location: Santa Ana, CA, United States
Req ID: 010199

Job Description

Description

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Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

This position may consist of several primary responsibilities: Managing inbound calls from prospective customers, including directly assisting prospects in the mortgage inquiry process of home buying, selling, and refinancing.  Engaging in various outbound lead generation activities executed through phone activity.

Full effort will be put into providing world class customer service to prospects, including education and guidance on the mortgage inquiry process.  A close working relationship with a team oriented approach with fellow Sales Assistants, Management, Mortgage Professionals, and other departments within the Company is expected. A competitive, high performing individual and team culture with an approach to continuous improvement is expected.

Roles & Responsibilities:

  • Engage in comprehensive on the job training.
  • Able to work within set weekly and monthly schedule, which may include mornings, evenings, and/or weekends.
  • Able to work within daily schedule, built around various inbound call and outbound call activity.
  • Ability to learn and confidently deliver feedback on execution of loan officer communication expectations to management team
  • Field calls from various lead sources with a working knowledge of the various campaigns in order to drive a tailored customer experience.
  • Make outbound calls to numerous lead sources with a working knowledge of the various campaigns in order to drive a tailored customer experience.
  • Collecting and completing lead prospect information.
  • Sell customers on the benefits of talking with a Mortgage Professional by understanding general Mortgage options that may be available to them.
  • Handle questions of many types from customers with the ability to direct the customer to the appropriate resource for resolution.
  • Willingness to take ownership of any customer escalation as the situation dictates thus ensuring a positive customer experience.
  • Participating in staff and team meetings along with taking part in mortgage training provided by management.
  • Help improve quality and advancement of the team by assisting with the training of new and existing employees.
  • Meet production goals including inbound/outbound calls, activity time, and others as identified by your manager.

Core Requirements:

  • Excellent interpersonal, written and oral communication skills.
  • Must have ability to continuously expand on knowledge of the mortgage industry.
  • Must have ability to work independently and responsibly.
  • Must have sales and closing techniques.
  • Ability to take initiative and responsibility.
  • Strong problem solving ability.
  • Organizational skills and attention to detail.
  • Ability to prioritize tasks.
  • Must have a high school diploma or equivalent.
  • Call Center and/or Customer Service and/or Sales experience preferred, but not necessary.

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

010199

Job Category:

Sales

Primary Location City:

Santa Ana

Primary Location Region:

California

Primary Location Postal Code:

92705

Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Origination

Additional Posting Location(s):

Alternate Requisition:

No
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