Job Description

Description

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Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

The Manager of Specialized Operations provides direct oversight of specialized fulfillment operations including Loan Set-Up, Loan Assumptions, BOSS condition management, Indexing and Exclusionary Lists.  This position also drives and/or assists with fulfillment process improvement and loan quality initiatives.  The Manager of Specialized Operations reports directly to the Head of Operations.   

Responsibilities:

• Oversees Loan Set-Up Team responsible for ensuring that loans meet required criteria to pass from sales to processing and ordering various 3rd party loan conditions
• Oversees specialized fulfillment teams responsible for tasks such as customer document indexing and exclusionary list checks
• Oversees Underwriting and Funding condition management process
• Works with Credit Risk and Underwriting teams to provide business friendly Underwriting guidelines, bulletins and alerts and ensures they are delivered on time
• Leads and/or supports Underwriting training initiatives
• Leads and/or supports new initiatives to improve fulfillment process

Requirements:

• Min. 5 yrs recent mortgage UW or Processing experience for residential loans
• Min. 2 yrs supervisory experience
• Sound working knowledge of end to end fulfillment process
• Bachelor’s degree or equivalent experience and/or training
• Working knowledge of creating and managing excel spreadsheets and pivot tables
• Expert level knowledge of FHA, VA, conventional, and Non-Agency Underwriting guidelines – DE, SAR, and LAPP designations strongly preferred

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

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Summary