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Location: Chandler, AZ, United States
Req ID: 014007
Ready to be a Cooper too? This might just be right up your alley!
We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.
The Customer Service Representative is responsible for the overall experience of our internal and external customer's experience by providing outstanding service; we believe in treating our customers the way you treat your own family and friends. While ensuring the customer’s needs are satisfied, there are opportunities to receive monthly incentive bonuses from your outstanding service to the customer. For this position, we are looking for driven people who enjoy helping others!
Essential Job Functions:
*Training is provided.
*Must be flexible with hours and able to work any 8 hour shifts between 7a-8p, 7a - 6p on Fridays and Saturday rotations.
Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self. We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive. Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation. We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.
Job Requisition ID:014007
Primary Location City:Chandler
Primary Location Region:Arizona
Primary Location Postal Code:85286
Primary Location Country:United States of America
Posting Organization:Mr. Cooper
Line of Business:Servicing
Additional Posting Location(s):
SummaryMaintains good customer relations during the period the loan is within a firm's servicing portfolio. Focused on responding to direct customer inquiries, including assumptions, payoffs, statements, billing and general inquiries regarding the customers loan.