Location: Irving, TX, United States
Req ID: 013924
Ready to be a Cooper too? This might just be right up your alley!
We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.
Roles & Responsibilities:
Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self. We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive. Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation. We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.
Job Requisition ID:013924
Job Category:Customer Relations
Primary Location City:Irving
Primary Location Region:Texas
Primary Location Postal Code:75063
Primary Location Country:United States of America
Posting Organization:Mr. Cooper
Line of Business:Compliance
Additional Posting Location(s):
SummaryThrough the use of written correspondence, the Customer Correspondence Associate provides resolution to customer issues and/or concerns of moderate complexity that the requesting business unit was unable to resolve. While working within established guidelines, the Customer Correspondence Associate must use sound judgment to recommend a solution that is practical and beneficial to the customer and the organization.