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Client Services and Reports Assistant

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Location: Santa Ana, CA, United States
Req ID: 014182

Job Description


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We are Xome, a real estate services company headquartered in the Dallas, Texas area. As a subsidiary of Mr. Cooper Group, we employ over 1,200 team members nationwide. The nation’s largest financial services companies look to us for integrated and scalable business solutions that help simplify the mortgage and real estate process.

At the heart of everything we do is our purpose: To keep the dream of home ownership alive. If that sounds like a big, lofty goal, that’s because it really is. And we can’t do it alone. Our entire team is focused on helping create a stable and healthy housing industry. And, making sure the process of buying/selling a home doesn’t undermine the excitement of home ownership. That’s why we battle every day against the mediocrity of the status quo to simplify the complex world of mortgage servicing, lending and banking. We see ourselves as the experts who make doing business easier. While others bring complexity and a lack of transparency, we offer simplicity, trust, and visibility across the entire property lifecycle. And we deliver radical customer service.

Now, you might be wondering; how exactly do you pronounce Xome? Simple. ZOM (like home, if it started with a z)!

Generally, what would you do as a Client Services and Reports Assistant?

This position requires a person with excellent phone and people skills for all service calls and email requests.  The CSRA position will require one to multi-task, learn on the go, and provide excellent customer service, while maintaining lender required delivery times. This position will also respond to inquiries/requests via a group email box.

Think you’re qualified? Here’s what we’re looking for:

  • ​Title experience preferred

  • Customer Service experience- REQUIRED

  • Microsoft Office experience (Outlook, Adobe, Excel, Word, etc.)

  • Located near the Santa Ana, CA office

  • Availability to work 9a-6p M-F

Why Xome/Title 365?

Most of us are casually dressed… and if you look a little closer, we have a relaxed attitude to match our threads. Doing the right thing for our customers is only one part of our philosophy. We also believe in doing the right thing for our employees. For this reason, we offer these benefits:

  • Flex spending accounts for eligible childcare expenses
  • Basic and supplemental life insurance
  • Reimbursements for eligible educational expenses
  • Long-and short-term disability
  • 401k with company match

Xome is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

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Primary Location City:

Santa Ana

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Primary Location Country:

United States of America

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Covers all tasks associated with the position of Client Services Representative, plus... Voided Check Report Resolution. Cancelled File Report Review and integration into the client invoice for sub fee recovery. Reconciliation on all 3rd party Vendor invoices. File accumulation for all audits; both internal and external. Recording Fail Report Resolution. Software System Testing. Daily Email Count Recordation in S Drive. Title Hold File Resolution. All Client Requested Research and Reporting, in addition to the regular client required monthly reporting.
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