Job Description

Description

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Check It Out!

Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

As an Account Services Associate II, you will be responsible for the following functions as they relate to Liquidations, Payoffs, Payment Processing, Invoice Processing, Disbursements and Bankruptcy related transactions:

• Processing exception items that fall outside of normal processing routines.

• Research and resolve Account Services related disputed items.

• Research and resolve escalated customer complaints/issues.

• Perform processing and oversight responsibilities for suspense related items

• Direct assistance with Audits, as applicable

• Balancing, reconciliation, research and resolution of Payment Clearing Account Reconciliation outages.

Core Requirements:
• A high school diploma or state accepted equivalency is required.
• Must have Excellent verbal and written communication skills.
• Must have punctual excellence traits.
• Will consider the equivalent combination of job experience.
• Training provided.

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

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Summary