Location: Santa Ana, CA, United States
Req ID: 014254
Ready to be a Cooper too? This might just be right up your alley!
We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.
The candidate should be able to maintain a flexible work schedule and successfully complete all company new hire requirements
Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self. We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive. Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation. We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.
Job Requisition ID:014254
Primary Location City:Irving
Primary Location Region:Texas
Primary Location Postal Code:75063
Primary Location Country:United States of America
Posting Organization:Mr. Cooper
Line of Business:Origination
Additional Posting Location(s):Chandler, Santa Ana, CA
SummaryThe Role This leader is a well-rounded professional who excels in understanding the complete mortgage process from start (lead received) to finish (loan closed/funded). They must understand how mortgage leads are generated and be knowledgeable in the best ways to convert those leads. They must understand overall loan procedures from Marketing to Sales to Fulfillment. He/she must be business savvy with a passion for internal customer service and the external customer experience. Most importantly, this individual must be someone who can easily multi-task and maintain extreme attention to detail. This leader will manage a group of high performing teams focused on day to day administration of lead and call/voice platforms, the analysis around lead and call performance and a small group of Sales customer service agents providing call overflow and general support functions, This leader understands how to leverage data to understand, communicate and address trends and patterns throughout the lead and sales process. This leader will excel at generating and executing strategic solutions with marketing and sales stakeholders to optimize these areas of direct responsibility. He/she must excel at effective communication techniques and be equipped with advanced personal skills as this position corresponds heavily with numerous departments internally and externally including executive management.