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AVP, Sales Lead and Call Operations

Location: Irving, TX, United States
Req ID: 014254

Job Description

Description

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Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

Job Functions:

  • Core Values – Actively supports, believes and embraces Mr. Coopers Core Values of Champion, Challenger, and Cheerleader. All core values are extremely important to this role   
  • Understand key goals, business metrics and procedures.
  • Manage and lead teams focused on:
    • The optimization of lead and call/voice management systems for entire Sales organization
    • The data analysis across these systems and users
    • Call and general support functions for Sales and Sales management
  • Work with Sales leaders to ensure that the Lead and Call Analytics team provides valuable and actionable reports on lead flow, lead conversions, and provide historical lead data trends
  • Work closely with IT to ensure “up-time” and fail over systems are in place
  • Develop strong relationships with Marketing, Sales, IT and Digital stakeholders to facilitate an environment where strong creative solution building can occur and be executed

Experience Required:

  • Strong analytical skills, development of creative solutions and consensus building
  • Familiar with mortgage lending terms and processes
  • Familiar with mortgage marketing campaigns
  • Computer literate with the ability to access and administer multiple systems
  • Advanced in MS Excel and PowerPoint knowledge

The candidate should be able to maintain a flexible work schedule and successfully complete all company new hire requirements

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

014254

Job Category:

Originations

Primary Location City:

Irving

Primary Location Region:

Texas

Primary Location Postal Code:

75063

Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Origination

Additional Posting Location(s):

Chandler, Santa Ana, CA

Alternate Requisition:

No

Summary

The Role This leader is a well-rounded professional who excels in understanding the complete mortgage process from start (lead received) to finish (loan closed/funded). They must understand how mortgage leads are generated and be knowledgeable in the best ways to convert those leads. They must understand overall loan procedures from Marketing to Sales to Fulfillment. He/she must be business savvy with a passion for internal customer service and the external customer experience. Most importantly, this individual must be someone who can easily multi-task and maintain extreme attention to detail. This leader will manage a group of high performing teams focused on day to day administration of lead and call/voice platforms, the analysis around lead and call performance and a small group of Sales customer service agents providing call overflow and general support functions, This leader understands how to leverage data to understand, communicate and address trends and patterns throughout the lead and sales process. This leader will excel at generating and executing strategic solutions with marketing and sales stakeholders to optimize these areas of direct responsibility. He/she must excel at effective communication techniques and be equipped with advanced personal skills as this position corresponds heavily with numerous departments internally and externally including executive management.
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