Your team. The Home Advisor team is pushing the boundaries of the mortgage industry and challenging the way our company thinks and behaves. The Home Advisor Team provides a unique and unprecedented platform of services to our customers. Our formula for talent, our commitment to training & our technology tools enable our teams to connect the most relevant product solutions while delivering exceptional service to our Mr. Cooper customers all in one phone call.

Role Overview

Service & Sales. This role is responsible for diligently and empathetically servicing select customers and originating mortgage products through educational, needs-based selling across a range of products.

Team Learning & Culture: This role makes Mr. Cooper more customer-centric by innovating from the front lines. Team members will continually iterate to improve our processes and quality, while strengthening our understanding of customers to build deeper relationships. Team members share knowledge, raise ideas and support peers.

A day in the life…

No day will be the same, but some key responsibilities include:

• Field and evaluate customer questions; compare solutions to determine recommendations that best meet customers’ needs and circumstances; perform follow-up to ensure resolution (typically taking 12 to 15 inbound calls per day)
• Establish rapport with customers and actively listen to understand their immediate and latent needs, motivations, and contexts; properly document customer interactions and capture both personal and financial insights to lay the groundwork for more personalized future interactions
• Smart selling: Coach and educate customers as needed; provide information on products and services that would benefit the customer, support an informed decision-making process tailored to the customer’s needs and preferences
• Manage pipeline of potential customers at various stages of the refinancing journey; responsible for business development and relationship management
• Document learnings and regularly share back with team and leaders; actively contribute to team initiatives and shared goals; support teammates through peer mentorship and feedback

What’s in it for me?

A lot, in our opinion. We hope you’re excited as we are…

• Opportunity to help shape and build a core business unit from the ground up
• Career growth opportunity – this is a chance to break into Originations side of business and get licensed, build a new skill set with ongoing professional development, coaching, on-the-job learning, mentoring, career pathing
• Competitive salary & benefits

Who we’re looking for

• 5+ years of experience in financial services or sales atmosphere with quotas, metrics or goals with the ability to prioritize tasks in a fast paced environment
• Previous sales team management experience.
• Excellent interpersonal, written and oral communication skills
• Must have strong sales and closing techniques
• Ability to take initiative and responsibility 
• Strong problem solving ability with multiple systems and scenarios
• Organizational skills and attention to detail 
• Proficient in Microsoft Office/Excellent computer skills 
• Commitment to attain MLS License (Mr. Cooper provides paid training time and exam costs)
• High school Diploma or equivalent - Degree preferred