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Sr. Payroll Associate

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Location: Dallas, TX, United States
Req ID: 014339

Job Description


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Check It Out!

Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

% of Time (must equal 100%)

Job Function


Processes payroll each pay period in a timely manner by following a standard procedure and checklist including but not limited to entering payroll data into the payroll system, auditing data inputs for accuracy and making any necessary corrections, reviewing gross-to-net reports for accuracy and submitting results to manager for sign off so that pay slips are accurate and all audit controls including but not limited to SOX controls are met


Processes one time manual payments as needed for terminations and other pay adjustments using payroll and treasury systems


Answers employee and manager queries through telephone or email communications by identifying the issue, researching problems as needed, troubleshooting root cause as necessary and taking corrective actions if needed in order to ensure accurate payroll and high customer satisfaction


Processes specialty items such as LOA and Garnishments using a full understanding of laws and processes to ensure data is entered accurately and pay is processed appropriately


Reviews and responds to regulatory agency inquiries for such things as tax agency report requests, third party garnishments, etc. by reviewing requests and taking necessary steps to fulfill requirements so that the company’s payroll processes and procedures are in compliance with all applicable regulations in every country.

  • Provides regression and other testing of system changes as needed to ensure accuracy of system maintenance and/or enhancements
  • Liaison between internal customers and external vendor as needed
  • Documents standard operating procedures for application configuration to ensure consistency of system setup so that knowledge transfer and troubleshooting have maximum efficiency
  • Analyzes system capabilities and business processes during the normal course of activity and makes recommendations for improvements in order to support data integrity efforts
  • Generates reports for internal and external customers as needed
  • Maintains and tracks all issues/work using standard Issue Tracking Processes
  • Other duties as assigned

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:


Job Category:

Human Resources

Primary Location City:


Primary Location Region:


Primary Location Postal Code:


Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:


Additional Posting Location(s):

Alternate Requisition:



Inputs data from time sheets, production records, or individual time cards to computerized payroll system. Also responsible for balancing payroll runs, producing federal, state and local tax payments, and answering employee questions and troubleshooting issues.
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