Job Description

Description

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Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

Are you ready to be a Cooper?!

This role is responsible for directly assisting customers in the mortgage lending process of home buying. You are responsible for answering inbound and outbound potential home buyers from a variety of lead sources. Full effort will be put into providing world class customer service to consumers, including education and guidance on the entire home buying and loan origination process. You will build, work directly with, and manage strong relationships with buyer and listing realtor agents. A close working relationship with a team oriented approach with loan processors, underwriters, and funders is expected. A competitive, high performing individual and team culture with an approach to continuous improvement is expected.

Roles & Responsibilities:

• Maintaining relationships with realtors
• Soliciting and originating Purchase loans via referrals generated from the branch realtor base
• Set and explain proper expectations of process and documentation needed to complete loan application
• Outbound efforts of new listings to assigned agents, thank you calls and following-up on pre-qualification’s
• Handling Escalations within SLAs should they occur
• Works closely with in-house branch team to ensure loans remain compliant and move through our process in a timely manner
• Excellent interpersonal, written and oral communication skills.

• Must have thorough working knowledge of agency and government underwriting guidelines
• Must have the ability to work independently and responsibly
• Must have strong sales and closing techniques.
• Ability to take initiative and responsibility.
• Strong problem solving ability.
• Organizational skills and attention to detail.
• Ability to prioritize tasks.

Core Requirements:

• Must have 1+ years of mortgage lending experience, with purchase mortgage experience
• 2 or more years of sales experience, preferably a combination of face to face and phone sales
• High School diploma or GED required
• Must be licensed under NMLS and the CA-DOC

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

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