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Purchase Mortgage Professional

Location: Lewisville, TX, United States
Req ID: 014602

Job Description

Description

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Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

Mr. Cooper is hiring Purchase Mortgage Professionals to assist in our existing portfolio clients. Mr. Cooper is the largest non-bank servicer with over 3.5 million customers at over $654 Billion in unpaid principal balances. Purchase Mortgage Professionals will assist clients across the country and are licensed in many states to provide exceptional service. Mr. Cooper has been recognized as a Certified Great Place to Work 3 years in a row. We also have attractive rewards and benefit programs for our customers to enhance the home buying experience.

This position is responsible for directly assisting customers in the mortgage lending process of home buying. You are responsible for answering inbound and outbound potential home buyers from a variety of lead sources. Full effort will be put into providing world class customer service to consumers, including education and guidance on the entire home buying and loan origination process. You will build, work directly with, and manage strong relationships with buyer and listing realtor agents. A close working relationship with a team oriented approach with loan processors, underwriters, and funders is expected. A competitive, high performing individual and team culture with an approach to continuous improvement is expected.

  • Engage in comprehensive and ongoing on the job training.
  • Able to work within set weekly and monthly schedule, which may include mornings, evenings, and/or weekends.
  • Able to work within daily schedule, built around various inbound and outbound call activity.
  • Field calls from various lead sources with a working knowledge of the various campaigns in order to drive a tailored customer experience.
  • Able to understand, communicate, and consult on various Mortgage Loan Program guidelines to customers and Real Estate Agents.
  • Able to understand, communicate, and consult on the entire loan origination process, through loan funding.
  • Able to consult customer on various loan options based off loan product guidelines and customers wants, needs, and benefits.
  • Able to effectively communicate Mr. Cooper Value Propositions to customers and Real Estate Agents.
  • Perform outbound calls to Prequalified and Pre approved customers with a working knowledge of the various campaigns in order to drive a tailored customer experience.
  • Willingness to take ownership of any customer escalation as the situation dictates thus ensuring a positive customer experience.
  • Participating in staff and team meetings along with taking part in mortgage training provided by management.
  • Establish and Maintain working relationships with Real Estate Agents.
  • Ability to work within and perform to established Service Level Agreements and Key Performance Indicators
  • Excellent interpersonal, written, and verbal communication skills.
  • Ability to work within Company Hours Worked and Time Off Policies.
  • Ability to work independently and responsibly.


Core Requirements:

  • High School Diploma or Equivalent
  • 1-2+ Years’ Experience as a licensed Purchase Loan Officer
  • Desire to work in and expand knowledge of Mortgage Industry
  • Desire to expand Customer Service, Sales and Consultation skillsets
  • Desire for a Career Path within Mortgage Industry
  • Ability to learn and work within technical systems, including Lead Management and Loan Origination Systems, and Microsoft Office products
  • Driven to work in a fast paced, high energy environment!

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

014602

Job Category:

Sales

Primary Location City:

Lewisville

Primary Location Region:

Texas

Primary Location Postal Code:

75067

Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Origination

Additional Posting Location(s):

Alternate Requisition:

No

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