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Sr Customer Correspondence Analyst

Location: Lewisville, TX, United States
Req ID: 013918

Job Description

Description

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Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

  • Manage advanced-level projects related to bulk letter edits/changes with external/internal parties
  • Identify and conduct discovery meetings as needed to uncover all details needed to document and develop the required business reports and productivity tools.
  • Develop, test, and deploy required business reports and productivity tools in a timely manner
  • Suggests observed solutions to make the reporting process more efficient via automated data gathering where possible utilizing all technology options available
  • Must be able to lead internal projects
  • Understand the structures, usage and sources of business data as well as the context in which it is utilized throughout the business, and be able to design and build these structures
  • Able to develop formal business processes
  • Analysis and assessment of business needs and cross-system impacts by offering full systems integration solutions
  • Ability to data mine and provide management level reporting and analysis in order to make strategic management decisions
  • Liaison between Letters Management and IT

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

013918

Job Category:

Customer Relations

Primary Location City:

Lewisville

Primary Location Region:

Texas

Primary Location Postal Code:

75067

Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Servicing

Additional Posting Location(s):

Alternate Requisition:

No

Summary

Responsible for major project management and/or working with Servicing Support and BI to complete reporting and productivity tool requirements in a timely manner, create reports and tools as needed and be a liaison between operations and BI to assist with internal projects from inception through completion.
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