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Customer Service Associate I - Chandler

Location: Chandler, AZ, United States
Req ID: 014593

Job Description

Description

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Check It Out!

Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

New Year.  New Career!

Passionate about service and want to build a challenging and rewarding career helping others?

Mr. Cooper, a certified Great Place to Work, is currently looking for motivated candidates with remarkable communication skills who think quickly on their feet and deliver radical service to join our high-volume call center

We believe keeping the dream of homeownership alive starts with amazing customer service.  Make a difference while making a living.

Job Details

  • Work times: Between Monday-Thursday 8am – 8pm; Fridays & Saturdays 7am – 6pm
  • Saturday, evening work and overtime involved
  • Competitive hourly rate.  Eligible for monthly bonus
  • 4 weeks extensive virtual training – equipment provided
  • Post-training call volume:  average 30-45 calls a day

Essential Duties - Perform a variety of functions, including:

  • Respond quickly and effectively to customer calls
  • Build rapport and create positive experiences
  • Answer billing and payment questions
  • Process payoff quotes, mortgage verifications, late charge waivers, due date changes, etc
  • Educate customers on Mr. Cooper’s products and services
  • Navigate multiple systems to process data, verify information and document interactions
  • Other duties as assigned

Schooling/Experience

  • High school diploma or state accepted equivalency (GED) is required
  • 1 to 2 years customer service experience

Skills & Abilities

  • Excellent customer service skills
  • Able to use a PC and phone for 8+ hours a day
  • Effective communication skills, including verbal, written and active listening
  • Results orientation in a fast-paced professional environment achieving production targets
  • Attention to detail
  • Good analysis and judgment to determine the course of action applicable

At Mr. Cooper we are . . .

Challengers that find a better way to get it done.  Champions who deliver radical service.  Cheerleaders that celebrate successes as a team.  Apply today and come join us!

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

014593

Job Category:

Servicing

Primary Location City:

Chandler

Primary Location Region:

Arizona

Primary Location Postal Code:

85286

Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Servicing

Additional Posting Location(s):

Alternate Requisition:

No

Summary

Maintains good customer relations during the period the loan is within a firm's servicing portfolio. Focused on responding to direct customer inquiries, including assumptions, payoffs, statements, billing and general inquiries regarding the customers loan.
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