Job Description

Description

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Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

The role of the Loan Modification, Senior Associate is to ensure that Service Transfers are completed timely and that all reporting requirements are satisfied with MHA. In addition, this role provides execution, oversight and validation for manual letters, document ingestion and other reporting functions.The purpose of this position is to ensure that any workouts initiated with the prior servicer are identified and completed within 30 days of acquisition/borrower initiated review.

Roles & Responsibilities

• Execute Service Transfer process for both inbound and outbound loans that Mr. Cooper acquires and sells.
• Assemble and process loan level data from Sharepoint site to determine HAMP eligibility and status.
• Assist with all HAMP reporting cycles and associated research.
• Complete Deal Set-Up process utilizing IR2, the HAMP Reporting Tool.
• Draft AAA agreements and ensure timely execution by all parties including Mr. Cooper Management Exceptions.
• Validate and provide concurrence status for inbound/outbound service transfers.
• Interface with MHA and other external leadership to ensure accuracy of reporting.
• Performing research for prior servicer documents in Remedy, Filenet, and servicer specific portals.
• Examine escalated accounts for accuracy and oversee completion.
• Work closely with customer relations, litigation, mod fulfillment, loss mitigation, collateral and underwriting departments to ensure accuracy on all high priority escalations.
• Assist team with internal and external company audits as needed.
• Responsible for a daily queue in Microsoft Excel and SharePoint.

Core Requirements:

• Graduation from a 4-year college or university with major course work in a related discipline is preferred. A high school diploma or state accepted equivalency is required.
• Minimum of 2 years of prior customer service, underwriting, collections or loss mitigation related experience required.
• Intermediate to advanced computer and software skills necessary for job function
• Microsoft Access, SharePoint, and Excel
• Exposure to mortgage-specific software, such as LSAMS and/or Remedy

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

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Summary