Job Description

Description

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Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

The Chief Operating Officer (COO) is the highest-ranking executive within the Subordinated-Unsecured Lending group. The individual will lead a team of high-performing professionals to be efficient, productive and effective. The ideal candidate has extensive experience within the industry, having worked their way up through the ranks to a role as an executive or business owner. This trajectory typically develops a unique mix of business and management expertise, plus proficiency with practices, policies and procedures of the financial lending industry. Key to success are strong leadership skills and the ability to approach business from a creative point of view.

Essential Duties and Responsibilities

• Design and implement business operations strategies, plans and procedures.
• Oversee operations of the division.
• Establish policies that promote company vision and culture.
• Coordinate the work from various departments (IT, Sales, Finance, Marketing)
• Set performance and growth goals.
• Encourage employees to optimize performance
• Evaluate employee performance by analyzing and interpreting metrics and data.
• Create reports for the Senior Managing Director.
• Manage relationships with vendors and partners.
• Work with the human resources department to develop and implement staffing programs to attract the best applicants and improve employee retention.
• Collaborate with the Senior Managing Director on long-term plans for company growth.
• Act as a mentor to all employees.
• Motivate staff to meet organizational goals.
• Control company costs.
• Monitor invoices, accounting, bank processes, and money-handling procedures.
• Oversee marketing initiatives.
• Delegate responsibilities.

Required Knowledge, Skills and Abilities

• Exhibits ability to conduct ongoing independent research into trends and activity.
• Possesses detailed knowledge of mortgage origination and lending.
• Possesses detailed knowledge of best lending practices.
• Maintains professional and confident demeanor.
• Exhibits patience when working with shared resources.
• Communicates clearly and effectively.
• Possesses strong analytical and problem-solving skills.
• Demonstrates ability to make informed and logical management decisions.
• Demonstrates strong interpersonal skills.
• Exhibits ability to remain calm and think analytically during stressful situations.

Education and Experience

• Bachelor's degree in business administration, or equivalent work experience
• 10+ years' experience in executive leadership positions.
• Leadership skills, with steadfast resolve and personal integrity.
• Understanding of advanced business planning and regulatory issues.
• A solid grasp of data analysis and performance metrics.
• Be able to diagnose problems quickly and have foresight into potential issues.

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

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Summary