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FloD - Exam Management II / Operations Control Analyst II

Location: Chennai, TN, India
Req ID: 014775

Job Description


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Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

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Tamil Nadu

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JOB SUMMARY Review manual or data driven compliance testing conducted by first line of defense, second line of defense and external auditors. Testing reviews include but are not limited to, data points, content, testing scope, verification of test procedures vs. P&P’s and regulatory requirements. Responsible for providing evidence when test findings are rebutted; working with the operational lines of business to ensure all controls are compliant, tests and P&P’s are updated as changes occur within the business or regulatory requirements. Scope/Responsibilities: Proficiency in basic skills and functions of career path. Ability to work on broader scope of work assignments ranging in difficulty. Ability to work with department deadlines. Ability to deal with complaints and conflict resolutions in a professional and decisive manner. Effectively manages time, priorities and resources to achieve goals. Demonstrates Mr. Cooper values to external and internal customers, vendors, agencies and investors. ESSENTIAL JOB FUNCTIONS • Responsible for a pipeline of Centralized Modification, Collateral and/or Customer Facing first line of defense tests ensuring all instances of failure are reviewed in detail and evidence provided if disagreeing with test findings • Research at a loan level or process level any assigned second line of defense or external audit findings as it relates to operations. External audits could include but are not limited to investors, state/multi-state or any government regulated entity such as CFPB • Assist with the update or creation of tests as it relates to scope, data points, compliance content and controls • Coordinate with appropriate business owners to conduct any needed research to assist with audit response, remediation and/or control updates. Format and facilitate reviewing for management approval • Participate in on-site audits and coordinate with the appropriate business owners to complete document requests. Participate in speaking to an audience as a subject matter expert. • Manage multiple control reports ensuring compliance with regulatory requirements and any gaps that were identified and closed by internal or external audit • Review and update policies, procedures and process flows as needed for audit purposes ensuring approvals are obtained for timely publishing • Expected to seek out preventive controls to minimize potential of future risk KNOWLEDGE, SKILLS, ABILITIES • Education & Professional Experience: Bachelor's degree preferred and typically requires a minimum of 2 - 5 years related work experience. High school diploma or state accepted equivalency required. Mortgage and/or Financial services experience a plus. • Leadership/Hierarchy: Operates effectively under general supervision. Receives detailed instructions on new projects. Effectively builds strong relationships with team, manager and department. Identifies and promotes new ways of looking at problems and processes. • Level of Decision Making: Some decision making authority on daily work assignments. Seeks advice from those who’ve solved similar problems. Thinks ‘outside the box’ to find options. Possess objective analytical problem solving skills. Requires relatively little direction to get the job done. • Individual/Customer Impact: Decisions and actions have high impact on success of team, department, business line and/or client. Scope of work has high impact on team, business unit, department and/or processes. Willingness to go above and beyond the minimum requirements to ensure a positive customer experience. • Communication: Exceptionally skilled in verbal and written form as appropriate for the needs of the audience. Demonstrated ability to craft written correspondence that conveys messages that cannot be misinterpreted. • Technical Proficiency: Demonstrate advanced computer and software skills necessary for job function. Ability to manipulate data to create specific reports, if needed. Experienced with mortgage-specific software.
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