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AVP Processing - Home Advisor Team

Location: Chandler, AZ, United States
Req ID: 014791

Job Description

Description

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Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

The AVP of processing is responsible for the overall processing function of mortgage loan files within the Home Advisor division.

Essential Job Functions

  • Responsible for motivating, directing and evaluating the work of processing teams and Processing Managers
  • Partners with Sales, Underwriting, Funding, HR and Recruiting leadership leaders to achieve monthly goals
  • Maintain production standards acceptable levels as set by Home Advisor leadership.
  • Oversees pipeline management to identify trends and opportunities.  
  • Supporting leadership and oversight of loan level execution of all mortgage operations, including processing, underwriting, Funding, and when applicable Post Closing.
  • Supporting leadership with productivity, allocation, and operational efficiency of division.
  • Promotes customer service, quality, and efficiency in all areas of the file flow.
  • Provides oversight of processing managers including the hiring and evaluation of processing staff.
  • Holds daily staff meetings with direct reports to ensure constant communication and teamwork.
  • Collaborates with training and leadership staff to determine coaching opportunities.

Education/Experience Requirements

  • High school diploma or equivalent required
  • Minimum of 5 years’ experience in mortgage loan processing experience required; consumer finance or mortgage lending industry experience a plus
  • Management experience required

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

014791

Job Category:

Originations

Primary Location City:

Chandler

Primary Location Region:

Arizona

Primary Location Postal Code:

85286

Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Origination

Additional Posting Location(s):

Alternate Requisition:

No

Summary

Oversight of processing managers. Provides quality loan processing, reviewing files for adherence to underwriting standards and ensuring completeness of submission. Will contact borrower and / or mortgage broker to collect necessary documentation and act as a liaison between origination staff, underwriters, and customers to effectively close loans.
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