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Sr. Product Manager

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Location: Lewisville, TX, United States
Req ID: 014777

Job Description


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Check It Out!

Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

Job Description

We are looking for an Associate Product Manager who can jump into the team and make an impact quickly in our IVR product. The Associate Product Manager can expect to be a subject matter expert for the product’s various stakeholders, manage customer feedback, monitor usage trends, and test releases. We hope you'll join us!

Roles & Responsibilities

●Write stories and help keep the product backlog in logical work groupings and sequences based on business priority

●Manage feedback from customers and business unit and inform the development process

●Validate and test new features and product versions to support a continuous release process

●Monitor production issues and escalate accordingly to see the issue through to resolution

●Maintain regular reporting of key metrics

●Work with engineering to implement, document, validate, and monitor our logging and metrics

Core Requirements

●Bachelor’s degree from an accredited college or university

●Preferred: 3+ years of customer support experience in mortgage servicing, mortgage originations or similar financial services

●Passion for great customer service

●Interest in data and using metrics to make product decisions

●You are a self-starter: You drive projects with minimal guidance and focus on high impact work

●Strong communicator: You effectively synthesize, visualize, and communicate your ideas to others

●You are a critical thinker: You are thoughtful, self-aware, and use available evidence to make


●You work effectively with teammates and win credibility quickly

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:


Job Category:

Marketing & Communications

Primary Location City:


Primary Location Region:


Primary Location Postal Code:


Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:


Additional Posting Location(s):

Alternate Requisition:



Supports a comprehensive product strategy from product conception and definition through end of life. Functions as a central resource with design, quality, test, marketing and distribution as the product(s) move through their lifecycle. Directs those involved in the design, modification and evaluation of all phases of a specific product or group of products. Formulates and executes long-term plans for cost/profit control. Promotes use of new technologies and industry-leading trends.
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