Job Description

Description

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Check It Out!

Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

ABOUT MR. COOPER 

Ready to be a Cooper too? This might just be right up your alley! 

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living. 

THE ROLE 

The Manager, Onboarding will manage the Talent Acquisition Operations team.  You will lead a team of onboarding specialists who will optimize our hiring and onboarding process.  In addition, this role will have high visibility with top-level executives managing the entire candidate lifecycle in terms of new hire processing, data management, and onboarding activities.  The ideal candidate will be someone that actively supports, believes and embraces Mr. Coopers Core Values of Champion for our customers, Challenger of convention, and Cheerleaders for our team.   

• Lead the core operational processes and ensure we achieve hiring success by building and delivering processes, tools and systems to support the onboarding lifecycle.
• Build, mentor and manage a successful team and continuously refine our coordination processes to ensure world class experience.
• Optimize the effectiveness of recruiting as an operation and drive consistency and scalability.
• Recommend and implement improvements to the onboarding workflow
• Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs versus constraints
• Manage and develop the team, owning processes, and creativity to inspire them, and ultimately ensuring we’re always representing ourselves in a great way to all stakeholders
• Own and oversee the day-to-day vendor relationship(s), ensuring existing and future resources are effectively leveraged and administered

Essential Job Functions

• Manages and coaches a team of onboarding specialists to effectively complete employee onboarding, cross-training events, and various other new hire priorities
• Ensures efficient and effective coordination and facilitation of all onboarding and new hire related programs

• Management – Ensure team members follow all policies and procedures regarding onboarding practices, partner with cross functional leaders to review, interpret, understand and ensure adherence with all relevant policies, federal and state guidelines to mitigate risk.  Responsible for handling all escalations and final decisions on background clearance within our guidelines.
•  Ensure positive candidate’s interview & onboarding experience while directly engaging with new hires via phone, video and various tools prior to their first week, facilitating a seamless process from offer accepted to start while providing constant updates to stakeholders
• Teamwork - Partner with various leaders on transitioning candidates to “new hires” and ensure completion of related onboarding tasks, partner with HR on issues that may arise during the hiring process, and once a new hire joins the company
• Administration – Manage vendor relationship and address any issues that impact the onboarding process.  Manage onboarding communications and logistics for the entire Talent Acquisition division.  Manage the processing of required paperwork for new hires, Implement standards and practices for the onboarding specialist team. Participates and lead continuous improvement projects, as requested.  Assist with the implementation and testing of tools, monitor and assist in the completion of background checks for potential employees

EDUCATION/EXPERIENCE REQUIREMENTS

• Bachelor’s Degree and 3-years’ experience working in Talent Acquisition Operations Teams or at least 5 years’ experience working in Talent Acquisition Operations
• 2+ years’ experience leading a team
• Experience working directly with all levels of leadership with a demonstrated ability to handle confidential and sensitive information with extreme discretion
• Demonstrated change management experience
• Process-driven with an ability to analyze and optimize
• Provide standard or ad hoc management reporting, as needed
• Demonstrated advanced skills and proficiency with MS Word, Excel, Powerpoint
• Knowledge of employment guidelines, practices, and laws/regulations
• Experience with an Applicant Tracking system and HRIS/HCM System
• Excellent interpersonal, verbal, written, and communication skills

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

014947

Job Category:

Human Resources

Primary Location City:

Dallas

Primary Location Region:

Texas

Primary Location Postal Code:

75019

Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

People

Additional Posting Location(s):

Alternate Requisition:

No

Summary

Responsible for managing the talent acquisition operations team; leading onboarding specialists who will optimize our hiring and onboarding process. Interacts with top-level executives managing the entire candidate lifecycle in terms of new hire processing, data management, and onboarding activities. Ensures team members follow all policies and procedures regarding onboarding practices to ensure adherence with all relevant policies, federal and state guidelines to mitigate risk. Responsible for handling all escalations and final decisions on background clearance within our guidelines. Manages vendor relationship and address any issues that impact the onboarding process. Assists with the implementation and testing of tools, monitor and assist in the completion of background checks for potential employees.