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Principal Portfolio Oversight

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Location: Lewisville, TX, United States
Req ID: 014672

Job Description


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Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

Job Description

The Principal Portfolio Oversight is responsible for Non-Performing Loans including, but not limited to: assisting in creation/prioritization of appropriate default servicing metrics, analyzing and tracking default servicing performance against established metrics (daily, weekly, and monthly basis), diligently working with various departments to resolve issues (both operational and related to servicing systems and/or reporting errors/deficiencies) and reporting on the NPL Mortgage Servicing portfolio(s).

Scope/Responsibilities: Subject matter expert with a focus on policy and strategy implementation and control and/or achievement of operational/tactical goals Acts as a knowledge resource for a variety of internal customers. May or may not be responsible for managing costs for assigned area. May or may not be responsible for managing costs for assigned area. Direct Report to VP, AVP or Manager. May act as a Team Lead to assist others before escalation to Manager. Responsible for execution of short term projects.


  • Responsible for preparing, managing, and reviewing monthly “watchlist” reports and other portfolio level reports.
  • Portfolio analysis/oversight processes including researching, validating, and maintaining key metrics and market based assumptions.
  • Work with cross divisional resources to ensure that portfolio reporting is accurate and timely.
  • Evaluation of distressed whole loan portfolio liquidations, including review of asset valuations, REO liquidations, short sales, charge-off recommendations, and foreclosure bids.
  • Responsible for maintaining and reviewing multiple loan level review reports, templates, and dashboards.
  • Maintaining tracking and performance monitoring mechanisms, as necessary, to keep management team apprised of operational activities and cure deficiencies.
  • Ability to identify servicing issues/risks and track and resolve said issues.
  • Recommend policy/procedure revisions as needed for more effective asset management.
  • Other duties as assigned.


  • Graduation from a 4-year college or university with major course work in a discipline related to the requirements of the position and seven years’ experience is preferred. Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job.
  • Thorough knowledge of mortgage default servicing operations including but not limited to foreclosure, loss mitigation/special servicing, REO management, bankruptcy, eviction, property preservation, and insurance.
  • Proficiency with MS Excel and strong data skills are required.
  • Proficiency with MS SQL Server or equivalent SQL language to perform data mining, data manipulation, and reconciliation is a strong plus.
  • Superior knowledge of LSAMS servicing system and ability to access systems for the purposes of querying loan data and servicing/collection/loss mitigation note review a plus.
  • Knowledge of SAS data mining and manipulation is a plus.

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

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Job Category:

Account Management

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Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:


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Alternate Requisition:



Manages a centralized modification team with a focus on FNMA Fulfillment.
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