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Client Services Manager

Location: Coraopolis, PA, United States
Req ID: 015082

Job Description

Description

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WHO WE ARE

A subsidiary of Mr. Cooper founded in 2012, Xome was built on the belief that the process of buying/selling a home shouldn’t undermine the excitement of home ownership. In working to bridge the offline and online worlds of real estate, we’ve opened new possibilities for home buyers/sellers and more business for real estate professionals.

Xome is comprised of industry leading real estate and technology companies, including Title365, and Xome Labs, united by the shared goal of forever transforming the real estate experience.  Learn more at http://www.xome.com

What would you do as a The Client Services Manager?

The Client Services Manager is responsible for the day to day operations, execution of operational processes and procedures and provides leadership and coaching.

  • Review Daily Work in Progress and Clear to Close reports to identify transactions that are outside of the SLA and address appropriately to resolve.
  • Manage daily production output of team members and coach or counsel team members that may be falling short of expectations.
  • Instill quality auditing within the team to ensure that transactions are being "cleared to close" within the standards and requirements of Title365.
  • Ensure that training documentation is regularly updated based on any recent statutory, regulatory or Underwriter changes. Hold training courses as needed with the team based on any changes.
  • Ensure all departmental processes and procedures are documented and adhered to by team members.
  • Be proactive in addressing potential client escalations and respond to any client inquiries timely and professionally.
  • Be responsible in handling non-public information (NPI) about borrowers, and protect the confidentiality of borrower information.
  • Respond to questions from team members and team leaders in regards to title matters.
  • Escalate appropriate risk related items to senior leadership
  • Work with the other departments to resolve issues.
  • Review and approve time cards.

Think you’re qualified? Here’s what we’re looking for:

  • 3+years of Management Experience in Title/Closing space
  • Experience with managing up to 10 team members
  • Title/Closing experience required
  • Live in Coraopolis, PA area (temporarily Remote, but will be an in office position)

Why join Xome/T365?

Most of us are casually dressed… and if you look a little closer, we have a relaxed attitude to match our threads. Doing the right thing for our customers is only one part of our philosophy. We also believe in doing the right thing for our employees. For this reason, we offer these benefits:

  • Flex spending accounts for eligible childcare expenses
  • Basic and supplemental life insurance
  • Reimbursements for eligible educational expenses
  • Long-and short-term disability
  • 401k with company match
  • Paid vacations and holidays
     

Xome is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

015082

Job Category:

Xome

Primary Location City:

Coraopolis

Primary Location Region:

Pennsylvania

Primary Location Postal Code:

15108

Primary Location Country:

United States of America

Posting Organization:

Xome

Line of Business:

Xome

Additional Posting Location(s):

Alternate Requisition:

No

Summary

Manages operations functions for title business
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