Location: Irving, TX, United States
Req ID: 015188
Description
Ready to be a Cooper too? This might just be right up your alley!
We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.
Essential Job Functions
Functional Job Competencies:
Education/Experience Requirements:
What level of education or specialized training is required to perform the job?
List any special certifications, licenses, and/or knowledge requirements for this job:
How many years of directly related job experience are required to be qualified to enter the job?
Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self. We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive. Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation. We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.
Job Requisition ID:
015188Job Category:
ServicingPrimary Location City:
IrvingPrimary Location Region:
TexasPrimary Location Postal Code:
75063Primary Location Country:
United States of AmericaPosting Organization:
Mr. CooperLine of Business:
Credit/RiskAdditional Posting Location(s):
Alternate Requisition:
NoSummary
The Customer Correspondence Manager is responsible for managing Customer Correspondence Specialists who, through the use of written correspondence, provide resolution to customer issues and/or concerns of moderate to severe complexity. The Customer Advocate Manager is also responsible for the compliance of service level agreements with internal business partners as well as regulatory practices/requirements.