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Vendor Coordination Manager

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Location: Coraopolis, PA, United States
Req ID: 015146

Job Description

Description

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WHO WE ARE

We are Xome, a real estate services company headquartered in the Dallas, Texas area. As a subsidiary of Mr. Cooper Group, we employ over 1,200 team members nationwide. The nation’s largest financial services companies look to us for integrated and scalable business solutions that help simplify the mortgage and real estate process.

At the heart of everything we do is our purpose: To keep the dream of home ownership alive. If that sounds like a big, lofty goal, that’s because it really is. And we can’t do it alone. Our entire team is focused on helping create a stable and healthy housing industry. And, making sure the process of buying/selling a home doesn’t undermine the excitement of home ownership. That’s why we battle every day against the mediocrity of the status quo to simplify the complex world of mortgage servicing, lending and banking. We see ourselves as the experts who make doing business easier. While others bring complexity and a lack of transparency, we offer simplicity, trust, and visibility across the entire property lifecycle. And we deliver radical customer service.

Now, you might be wondering; how exactly do you pronounce Xome? Simple. ZOM (like home, if it started with a z)!

Generally, what would you do as a Vendor Coordination Manager?

  • Vendor onboarding of strategic 3rd party title vendor partners (Reviewing executed engagement agreements to ensure all applicable documentation is present, create and maintain vendor profiles in operating system)
  • Have ownership for the Vendor Networks performance against contracted SLA’s
  • Track, evaluate and communicate vendor performance utilizing market comparison scorecard analysis. Ensure service level agreements are being met across on clients for supported business units
  • Open Pipeline Management.  (Review pending orders based on product / aging.  Escalate to appropriate vendor contact(s).  Follow on until final product is received)
  • Vendor Meetings  (Schedule and lead daily, weekly and monthly calls with both 3rd party vendors and internal supporting business units.  Expected to document all action items for all parties involved and follow on until completed.)
  • Discuss and properly document product requirements with management and designated business unit.
  • First Line of Defense (Internal transactional escalation point of contact for assigned business units)
  • Reporting (Must be able to analyze data set and determine root cause.  Must be able to formulate strategic action plan and deliver on.)

Think you’re qualified? Here’s what we’re looking for:

  • Must be proficient with Excel and Microsoft Office Suite
  • College degree preferred
  • 5 years of relevant work experience

Why Xome?

  • Most of us are casually dressed… and if you look a little closer, we have a relaxed attitude to match our threads
  • Doing the right thing for our customers is only one part of our philosophy. We also believe in doing the right thing for our employees. For this reason, we offer these benefits:
    • Flex spending accounts for eligible childcare expenses
    • Basic and supplemental life insurance
    • Comprehensive and diverse health benefit options designed for healthy, happy employees
    • Reimbursements for eligible educational expenses
    • Long-and short-term disability
    • 401k with company match
    • Paid time off accrual every pay period and paid holidays

Xome is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

015146

Job Category:

Vendor Management

Primary Location City:

Coraopolis

Primary Location Region:

Pennsylvania

Primary Location Postal Code:

15108

Primary Location Country:

United States of America

Posting Organization:

Xome

Line of Business:

Xome

Additional Posting Location(s):

Horizon Way - Irving, TX

Alternate Requisition:

No

Summary

Responsible for the relationships and performance levels with the various business vendors of the company. Ensures Service Level Agreements are in place, are being tracked/measured against, and are being met by those vendors. Also ensure Vendor network availability and supply chain readiness.
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