Job Description

Description

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WHO WE ARE

A subsidiary of Mr. Cooper founded in 2012, Xome was built on the belief that the process of buying/selling a home shouldn’t undermine the excitement of home ownership. In working to bridge the offline and online worlds of real estate, we’ve opened new possibilities for home buyers/sellers and more business for real estate professionals.

Xome is comprised of industry leading real estate and technology companies, including Title365, and Xome Labs, united by the shared goal of forever transforming the real estate experience.  Learn more at http://www.xome.com

JOB SUMMARY

AVP Title Operations will lead the closing managers and operational fulfillment activities in support of delivering Title365 products and services.

Scope/Responsibilities: This includes leading the operations, strategic planning and production processing. They are responsible for directing the development and implementation of systemic workflow processes throughout the production units as well as strategic planning, identifying opportunities for business process improvement and supporting a culture of continuous process improvement through the implementation of LEAN.

ESSENTIAL JOB FUNCTIONS

• Provide leadership and overall direction for all staff members.
• Lead, guide, and direct the work of all staff members.
• Formulate and implement a strategic plan that guides the direction of the business.
• Maintain awareness of both the external and internal competitive landscape
• Research and develop the state-level title and closing policies and procedures to ensure all local requirements are satisfied.
• Evaluate work streams and identify activities to be performed centrally or locally in an effort to maximize efficiency and productivity while maintaining the highest customer service and quality standards.
• Mentor and coach their teams in planning, execution, client interaction to building a progressive and resilient organization.
• Resolve escalated issues and problems. 

KNOWLEDGE, SKILLS, ABILITIES

• Ability to build effective relationships that inspire motivation, engagement, and commitment from employees.
• Strong communication skills, with the ability to clearly and concisely present issues, ideas, and recommendations in verbal, written, and presentation formats.
• Must be able to work under pressure, meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service.
• Capable of generating a high degree of respect and trust to develop, maintain strong relationships with business partners across all levels of stakeholders.
• Minimum 5+ years’ experience in title and closing in a management role.
• Minimum of 7+ years in the title or closing operations.

Xome is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

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Summary