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Mr. Cooper Customer Service Associate

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Location: Chandler, AZ, United States
Req ID: 015312

Job Description


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Check It Out!

Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

Passionate about service and want to build a challenging and rewarding career helping others? Looking for career growth opportunities and a great company?

Mr. Cooper, a certified Great Place to Work, is currently looking for motivated candidates with remarkable communication and negotiation skills who think quickly on their feet and deliver radical service to join our Customer Service Team

We believe keeping the dream of homeownership alive starts with amazing customer service.  Make a difference while making a living.

Job Details

  • Work times: Between Monday-Thursday 8am – 8pm; Fridays & Saturdays 7am – 6pm
  • Saturday, evening work and overtime involved
  • Competitive hourly rate.  Eligible for monthly bonus and unlimited incentive rewards!
  • 4 weeks extensive paid virtual training – equipment provided
  • First 90 days attendance required for training.

Essential Duties - Perform a variety of functions, including:

  • Answer incoming customer calls regarding billing issues, product problems, service questions and general customer concerns- quickly and effectively
  • Build rapport and create positive customer experience
  • Answer billing and payment questions
  • Educate customers on Mr. Cooper’s products and services
  • Navigate multiple systems to process data, verify information and document interactions
  • Other duties as assigned


  • High school diploma or state accepted equivalency (GED) is required
  • 1 to 2 years customer service experience in a call center environment with high call volume.

Skills & Abilities

  • Excellent customer service skills
  • Negotiation and conflict resolution skills.
  • Strong basic math skills.
  • Office and database software skills.
  • Able to use a PC and phone for 8+ hours a day with limited breaks
  • Effective communication skills, including verbal, written and active listening
  • Results orientation in a fast-paced professional environment achieving production targets
  • Attention to detail
  • Good analysis and judgment to determine the course of action applicable

At Mr. Cooper we are . . .

Challengers that find a better way to get it done.  Champions who deliver radical service.  Cheerleaders that celebrate successes as a team.  Apply today and come join us!

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

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United States of America

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Mr. Cooper

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Maintains good customer relations during the period the loan is within a firm's servicing portfolio. Focused on responding to direct customer inquiries, including assumptions, payoffs, statements, billing and general inquiries regarding the customers loan.
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