Job Description

Description

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Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

• Support Correspondent Lending channel business plan objectives overall and with their respective division sales team
• Regular travel to visit clients on-site or at industry conferences to conduct regular sales calls to review business, provide guidance/feedback and uncover new opportunities to expand partnership 
• Effectively solicit prospects via networking and cold calling to assess opportunity and pre-qualify based on Mr. Cooper approval requirements
• Drive client activity across Mr. Cooper breadth of products and delivery options – including Best Efforts (Delegated and Non-Delegated), Mandatory Bulk, Hybrid AOT, and Co Issue according to client needs/market conditions
• Develop comprehensive knowledge/understanding of each client’s business and how Mr. Cooper can maximize each client relationship
• Actively monitor account performance trends to minimize risk for both client and Mr. Cooper; regularly review with stakeholders and work collaboratively for continuous improvement
• Manage monthly post purchase remediation requests to ensure they are satisfied/resolved within acceptable timeframes
• Partner with operations to improve purchase efficiency via by reducing suspensions, decreasing turn times and increasing First Pass %
• Managing purposeful and effective client communication as directed by management including the compilation and distribution of key reports, sales/operational strategy, lender recognition, and client retention planning
• Prepares and delivers presentations to prospective and current customers via effective sales techniques and using company marketing and communication resources and tools as appropriate
• Ensures client readiness by Conducting, arranging and/or facilitating client readiness appropriate education, training, and knowledge of Mr Cooper products, programs, processes, and technology
• Serve as a client advocate, deliver full-circle client satisfaction while simultaneously creating and implementing process improvements to improve the client experience

• Develops proficient understanding of internal technology and processes to educate and train clients on Mr. Cooper policies, loan programs, and delivery protocols in accordance with company guidelines

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

015026

Job Category:

Sales

Primary Location City:

No City

Primary Location Region:

New York

Primary Location Postal Code:

10003

Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Origination

Additional Posting Location(s):

Home - Connecticut

Alternate Requisition:

No

Pay Range: $85,000.00 - $106,000.00 - $159,000.00

Summary

.Summary The Correspondent Account Executive role is the primary client manager for an assigned group of Mr. Cooper Correspondent Lending clients typically in a defined geographic area. The account executive is responsible for the day to day management of client relationships and new business development with prospective clients. The successful candidate will have extensive correspondent sales experience and relationships in their assigned territory, and support the efforts of their Division Manager and clients by developing new business and managing their assigned territory within the Correspondent Lending channel. They will effectively promote the Mr. Cooper value proposition through the sale of Mr. Cooper products, services, and programs to grow volume/profitability while maximizing business opportunities. Correspondent Account Executives will work in a team environment, within their division and across the channel, supporting each other and the needs of all Correspondent Lending clients. Competitive Drive, Teamwork, flexibility and the ability to develop and share best practices will be necessary traits of a successful candidate.