Location: Dallas, TX, United States
Req ID: 015294
Ready to be a Cooper too? This might just be right up your alley!
We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.
Mr. Cooper (NASDAQ: COOP) is looking for a strong leader in the area of consumer research and insights gathering to help us better understand our customers in-depth and communicate that understanding to team members and partners. The VP, Customer Insights will lead our market research efforts, and also define and refine experiences based on their vision and customer understanding. These efforts will likely span deep research (discrete choice quantitative/ ethnographic type qual/data analysis), design thinking and innovation (think IDEO) and part creative planning (uncovering insights to lead to more effective marketing briefs).
This position is intended to enhance the decision science capability of the organization and the individual will need to have demonstrated a strong ability to represent the customer’s point of view to stakeholders including our executive leadership.
This position will report to our SVP of Brand and will oversee an in-house data analyst to help uncover customer behaviors and motivations, trends and truths about the brand and our role in consumers’ lives. The ideal candidate will have keen expertise in engaging and working with executive leaders, collaborating with and motivating cross functional teams, and translating needs and goals between analytics, marketing, product and customer relations teams.
ESSENTIAL JOB FUNCTIONS:
EDUCATION / EXPERIENCE REQUIREMENTS:
Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self. We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive. Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation. We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.
Job Requisition ID:015294
Job Category:Marketing & Communications
Primary Location City:Dallas
Primary Location Region:Texas
Primary Location Postal Code:75019
Primary Location Country:United States of America
Posting Organization:Mr. Cooper
Line of Business:People
Additional Posting Location(s):
SummaryDevelops marketing strategies for new and existing products and services. Researches trends and technologies to ensure products meet customer needs. Creates marketing programs to popularize the products to customer audiences. Works with sales to ensure that sales reps have necessary product collateral and advertising materials.