Job Description

Description

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Check It Out!

Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

Mr. Cooper (NASDAQ: COOP) is looking for a rock star Consumer Insights Analyst to help us to help us better understand our customers in-depth and identify areas where we can improve the customers experience as well as our marketing and communication efforts. We want someone armed with strong analytic skills, intellectual curiosity, and a passion for the customer. This role will support and manage survey vehicles critical to generating business insights and intelligence.

ESSENTIAL JOB FUNCTIONS:

•  Manages the daily activities needed to execute monthly satisfaction and brand tracking surveys.
• Liaisons with internal research partners and troubleshoots problems with data collection, processing, and/or reporting.  Makes recommendations on how best to handle.
• Conducts ad-hoc and ongoing data analysis to generate actionable consumer insights and crisp recommendations.
• Synthesizes analysis and research findings into consumer insights that help guide business plans and strategies.
• Conducts desk research, reviews syndicated research, and conducts competitive analysis in support of delivering consumer, market, and competitive insights.
• Create presentations, reports, and other deliverables to communicate findings and insights.
• Other duties as assigned.

 FUNCTIONAL JOB COMPETENCIES:

• Curiosity: Strong interest in understanding consumer behavior and a passion for data analysis.
• Decision Quality: Makes good decisions based on analysis, wisdom, and judgment.
• Process Management: Good at figuring out the processes necessary to get things done; Can simplify complex work streams; Knows how to organize people and activities.
• Action Oriented: Enjoys working hard, is full of energy for the things he/she sees as challenging; Not fearful of acting with a minimum of planning.
• Approachability: Easy to approach and talk to; Spends extra effort to put others at ease, is a good listener; An early knower, getting informal and incomplete info in time to do something about it.
• Written Communications: Is able to write clearly and succinctly; Gets messages across with the desired effect.
• Verbal and Presentation Skills: Effective in a variety of presentation settings, both formal and informal.

EDUCATION / EXPERIENCE REQUIREMENTS

• Bachelor’s Degree in Marketing, Business, Anthropology, Consumer Psychology or related field
• Excellent computer skills required – Excel, PowerPoint, Word and relational databases;  Skills using SPSS is a plus
• 2-5 years of related experience

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

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Summary