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Title Operations Manager

Location: Santa Ana, CA, United States
Req ID: 015116

Job Description


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We are Xome, a real estate services company headquartered in the Dallas, Texas area. As a subsidiary of Mr. Cooper Group, we employ over 1,200 team members nationwide. The nation’s largest financial services companies look to us for integrated and scalable business solutions that help simplify the mortgage and real estate process.

At the heart of everything we do is our purpose: To keep the dream of home ownership alive. If that sounds like a big, lofty goal, that’s because it really is. And we can’t do it alone. Our entire team is focused on helping create a stable and healthy housing industry. And, making sure the process of buying/selling a home doesn’t undermine the excitement of home ownership. That’s why we battle every day against the mediocrity of the status quo to simplify the complex world of mortgage servicing, lending and banking. We see ourselves as the experts who make doing business easier. While others bring complexity and a lack of transparency, we offer simplicity, trust, and visibility across the entire property lifecycle. And we deliver radical customer service.

Now, you might be wondering; how exactly do you pronounce Xome? Simple. ZOM (like home, if it started with a z)!

The Title Operations Manager is responsible for the day to day operations, execution of operational processes and procedures and provides leadership and coaching.

  • Review Daily Work in Progress and Clear to Close reports to identify transactions that are outside of the SLA and address appropriately to resolve.
  • Manage daily production output of team members and coach or counsel team members that may be falling short of expectations.
  • Instill quality auditing within the team to ensure that transactions are being "cleared to close" within the standards and requirements of Title365.
  • Ensure that training documentation is regularly updated based on any recent statutory, regulatory or Underwriter changes. Hold training courses as needed with the team based on any changes.
  • Ensure all departmental processes and procedures are documented and adhered to by team members.
  • Be proactive in addressing potential client escalations and respond to any client inquiries timely and professionally.
  • Be responsible in handling non-public information (NPI) about borrowers, and protect the confidentiality of borrower information.
  • Respond to questions from team members and team leaders in regards to title matters.
  • Escalate appropriate risk related items to senior leadership
  • Work with the other departments to resolve issues.
  • Review and approve time cards.

Interested in the position? Here's what we are looking for:

  • 5+years in Management role
  • Title/Closing experience
  • Lead a team of 10 or more
  • Experience with handling escalations via phone/email

Why Xome/Title 365?

Most of us are casually dressed… and if you look a little closer, we have a relaxed attitude to match our threads. Doing the right thing for our customers is only one part of our philosophy. We also believe in doing the right thing for our employees.

For this reason, we offer these benefits:

  • Flex spending accounts for eligible childcare expenses
  • Basic and supplemental life insurance
  • Reimbursements for eligible educational expenses
  • Long-and short-term disability
  • 401k with company match
  • Paid vacations and holidays

Xome is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

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Primary Location City:

Santa Ana

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Primary Location Country:

United States of America

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Manages operations functions for title business
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