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Curative Associate II

Location: Santa Ana, CA, United States
Req ID: 015359

Job Description

Description

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WHO WE ARE

We are Xome, a real estate services company headquartered in the Dallas, Texas area. As a subsidiary of Mr. Cooper Group, we employ over 1,200 team members nationwide. The nation’s largest financial services companies look to us for integrated and scalable business solutions that help simplify the mortgage and real estate process.

At the heart of everything we do is our purpose: To keep the dream of home ownership alive. If that sounds like a big, lofty goal, that’s because it really is. And we can’t do it alone. Our entire team is focused on helping create a stable and healthy housing industry. And, making sure the process of buying/selling a home doesn’t undermine the excitement of home ownership. That’s why we battle every day against the mediocrity of the status quo to simplify the complex world of mortgage servicing, lending and banking. We see ourselves as the experts who make doing business easier. While others bring complexity and a lack of transparency, we offer simplicity, trust, and visibility across the entire property lifecycle. And we deliver radical customer service.

Now, you might be wondering; how exactly do you pronounce Xome? Simple. ZOM (like home, if it started with a z)!

Job Description

Generally, what would you do as a Title Curative Associate?

Work with client mailboxes directly resolving customer inquiries, work directly with processing, maintain and manage client/borrower emails, reach to creditors to obtain payoffs/releases etc, work closely with legal and risk to maintain files will be properly insured, provide clear title to clients and issue CTC certificates. Will also back up main curative associate when out on leave/pto etc.

Think you’re qualified? Here’s what we’re looking for:

  • Be able to work under a self-directed model with limited supervision
  • Ability to interact successfully with both internal and external customers at all levels.
  • Knowledge of title searches, title examination and lien clearance in multiple states Ability to work in an accurate, detail-oriented and highly productive manner.
  • Strong customer service skills and the ability to negotiate issues to resolution
  • Prior work experience with a law firm, mortgage servicer or lender is preferred
  • High School Diploma required, or Equivalent Work Experience
  • Proficiency in Microsoft Office Suite including Word, Excel and Outlook.
  • Creative problem solving skills. Strong communication skills, verbal and written.

Why Xome?

Most of us are casually dressed… and if you look a little closer, we have a relaxed attitude to match our threads. Doing the right thing for our customers is only one part of our philosophy. We also believe in doing the right thing for our employees. For this reason, we offer these benefits:

  • Flex spending accounts for eligible childcare expenses
  • Basic and supplemental life insurance
  • Reimbursements for eligible educational expenses
  • Long-and short-term disability
  • 401k with company match

Paid vacations and holidays

Xome is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

015359

Job Category:

Xome

Primary Location City:

Santa Ana

Primary Location Region:

California

Primary Location Postal Code:

92705

Primary Location Country:

United States of America

Posting Organization:

Xome

Line of Business:

Xome

Additional Posting Location(s):

Alternate Requisition:

No

Summary

Work with client mailboxes directly resolving customer inquiries, work directly with processing, maintain and manage client/borrower emails, reach to creditors to obtain payoffs/releases etc, work closely with legal and risk to maintain files will be properly insured, provide clear title to clients and issue CTC certificates. Will also back up main curative associate when out on leave/pto etc.
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